About this role
Salary: £20,000 - 25,000 per year
Requirements: Strong communication and interpersonal skillsA genuine interest in IT and technologyProblem-solving mindset and attention to detailAbility to work well under pressure and manage multiple prioritiesA proactive attitude and willingness to learnWe may be looking for a school leaver or recent graduate with a technology-related qualification, such as IT or Computer Science Responsibilities: Provide first-line application support by responding promptly and professionally to user queries via phone, email, and our ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAsTroubleshoot a broad range of issues, from password resets and guiding users through system functionality to more complex queries, including API-related issuesTriage and prioritise service requests and incidents, balancing routine tasks such as password resets and account setup with more complex application queriesSupport onboarding activities by setting up user accounts, access permissions, and providing introductory guidance on the platformDeliver excellent customer service through clear communication, professionalism, and user support callsCollaborate closely with team members and escalate issues to the Helpdesk Manager when required, contributing to a strong team cultureMaintain and enhance knowledge base documentation to support resolution of recurring queriesBuild a working knowledge of the low-code platform to assist in troubleshooting and provide informed context for escalations, while leaving complex development tasks to specialist developersAct as a subject matter expert for the system, building core familiarity with its functionality and processes Technologies: APISupportITSM More:
We are a dynamic and growing team offering an exciting opportunity to launch your career in technology. Our Product Support Analyst role is based in Chelmsford, Essex, with a hybrid working pattern of one day per week onsite and the remainder remote. You will support cutting-edge technology platforms within the London Market Insurance sector and work on an Insurance Claims platform, gaining a strong foundation for a successful IT career in a mix of technical and customer service support.
last updated 37 week of 2026