About this role
Salary: £30,000 - 40,000 per year
Requirements: Minimum of 3 years experience in a similar roleStrong working knowledge of Windows Server 2012/2016/2019 and Microsoft 365Good understanding of networking, including TCP/IP, DNS, VPNs, Wi-Fi, switches, routers and firewallsKnowledge of backup and security solutionsStrong verbal and written communication skillsExcellent customer service skillsAbility to prioritise work, meet deadlines and manage multiple requestsLogical and methodical approach to problem-solvingFull clean UK driving licenceUnderstanding of Microsoft AzureKnowledge of server hardwareApple Mac experienceKnowledge of VoIP systemsMicrosoft, CompTIA and/or ITIL certifications Responsibilities: Provide 2nd line technical support for Windows desktops, laptops, hardware and softwareSupport Windows Server environments, including Active Directory, DNS, DHCP, permissions and Group PolicySupport Microsoft 365, including Exchange, Teams, OneDrive, SharePoint and Entra IDTroubleshoot network and server issuesWork on SLA-based technical support callsWrite and update user and system documentationUndertake remote project work for the HelpdeskAttend client sites as required to complete support tickets and/or project workPrioritise and escalate tickets where requiredWork alongside manufacturers and vendors to troubleshoot technical issuesMaintain accurate ticket notes and ensure effective customer communication Technologies: Active DirectoryAzureHardwareSupportITILMicrosoft 365NetworkSecuritySharePointTCP/IPWindowsOffice 365Cloud More:
We are a leading Managed Services Provider based in Camberley, offering the opportunity to join our dynamic technical team as a 2nd Line Engineer. We provide a salary of up to £40k depending on experience, private medical healthcare, private dental cover, enhanced holiday entitlement based on length of service, company social events, free parking, and the chance to work with a wide range of technologies and develop your skills.
last updated 37 week of 2026