About this role
Salary: £? - ? per year
Requirements: Strong knowledge of Windows OS and Office 365Familiarity with helpdesk ticketing systemsExcellent communication and problem-solving skillsCustomer-focused with a proactive approach to problem-solvingAbility to work independently and as part of a teamStrong organizational skills and attention to detail Responsibilities: Act as the first point of contact for IT-related queries via phone or helpdesk systemLog, track, and resolve tickets using Jira Helpdesk software, ensuring compliance with SLAs and KPIsEscalate unresolved issues to second-line support or external vendors as requiredProvide guidance and support to staff and students on IT systems and best practicesMaintain accurate documentation of procedures, configurations, and troubleshooting stepsDiagnose and troubleshoot hardware and software issuesInstall, configure, and maintain operating systems, applications, and peripheralsSupport Office 365, Windows 11 builds, and other enterprise software deploymentsAssist with Active Directory management, user account setup, and permissionsAssist with Microsoft Azure management Technologies: Active DirectoryAzureHardwareSupportJIRAOffice 365WindowsCloudREST More:
We are the IT Services department, reporting to the IT Manager, and this role provides first-line technical support to staff and students to help ensure the smooth operation of our IT infrastructure. We offer market leading rates of pay, a dedicated team of consultants available 24/7 to support the easy onboarding process, a guaranteed payment scheme subject to terms and conditions, CPD courses and certificates through the My-Progression Channel, and a TeacherActive referral scheme with rewards subject to terms and conditions. Our staff are paid on a PAYE basis, with no admin charges deducted from earnings. TeacherActive is one of the UKs leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, and we are committed to equal opportunities, safeguarding, and compliance across our placements.
last updated 37 week of 2026