About this role
Salary: £30,000 - 35,300 per year
Requirements: Previous experience within an MSP or fast-paced helpdesk environmentEnd-user support of Microsoft 365End-user support of Microsoft Windows 11Excellent telephone and email communication skillsWorking knowledge of Microsoft Exchange, Teams, SharePoint and IntuneFull clean driving licence Responsibilities: Provide end-user support for Microsoft 365 environmentsSupport and troubleshoot Microsoft Windows 11Diagnose and resolve technical issues via telephone and emailDeliver excellent customer service while managing helpdesk requestsEscalate complex issues when necessary while maintaining ownership of tickets Technologies: CloudSupportMicrosoft 365SharePointWindowsOffice 365 More:
We are a rapidly growing team supporting customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. This is a hybrid role in NE Cambridge, office based initially and then typically 2-3 days per week from home. The role offers a basic salary, bonus, benefits, and an excellent career progression opportunity into new areas of technology. We provide a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT.
last updated 37 week of 2026