About this role
Salary: £48,000 - 58,000 per year
Requirements: At least five years experience in systems administration, systems engineering or internal ITStrong knowledge of Microsoft 365 administrationExperience managing user accounts, permissions, security and access controlsExperience supporting business applications and internal usersHands-on experience integrating different applicationsPractical understanding of APIs, webhooks and automation toolsScripting or basic coding experienceUnderstanding of databases and how data moves between systemsExperience testing, diagnosing and resolving technical problemsAbility to understand business processes and translate them into technical improvementsExperience working with external IT companies, developers or software providersStrong documentation and organisational skillsAbility to communicate confidently with technical and non-technical employeesAbility to speak with different teams and understand how they workAbility to explain technical issues in clear and simple languageAbility to collaborate effectively with external suppliersAbility to set clear requirements and follow up on deliveryAbility to manage several priorities and take ownership of problemsAbility to provide practical recommendations to managementAbility to learn unfamiliar systems and applicationsAbility to work independently while knowing when specialist support is requiredHubSpot or another CRM platform experience is desirableExperience with Power Automate, Make, Zapier, n8n or similar automation tools is desirableExperience with PowerShell, Python, JavaScript or another scripting language is desirableExperience with SQL or other database technologies is desirableExperience with CRM, call-system or WhatsApp integrations is desirableExperience working in a regulated or data-sensitive business is desirableExperience with process mapping, systems auditing or technical project management is desirableExperience with AI-enabled business tools and workflow automation is desirableApplicants must be able to attend our office in Salford regularly as required Responsibilities: Review and understand our current systems and processes, including Microsoft 365, email, user accounts, devices, access and permissionsReview and understand our HubSpot CRM and our second CRM and case-management systemReview and understand our telephone and call-management systems, WhatsApp and other business communication toolsReview and understand our online forms, reports and document-management processesReview how leads, clients, cases, documents and data move between systemsReview manual, repetitive and duplicated workReview existing integrations and automationReview data quality, security, access and system ownershipReview opportunities to use automation and AI appropriatelyProduce a practical improvement plan showing what is working well, where risks exist and what should be improved firstIdentify which manual processes could be automated and which applications should be connectedIdentify what can be completed internally, what should remain with existing external partners and where specialist external support may be requiredEstimate timescales, priorities and costs for improvementsManage Microsoft 365, email, user accounts, access and permissionsSupport computers, business software and internal usersMaintain appropriate security, backups and access controlsMonitor the performance and reliability of internal systemsConnect business applications using APIs, webhooks and automation toolsWrite scripts or basic code where appropriateDiagnose and resolve integration and data-flow problemsTest new integrations, workflows and system changesImprove how information moves between different systemsIdentify opportunities to reduce repetitive manual workCreate and maintain clear technical documentationManage relationships with software providers and external IT partnersDefine technical requirements for external suppliersTest external work and confirm that it meets business requirementsAdvise management on systems, automation, security and future technical requirementsRecognise when specialist development or security support is required and coordinate that workCollaborate with non-technical employees across different departments Technologies: AICRMFlowHubSpotSupportJavaScriptMicrosoft 365n8nPowerShellPythonSQLSecurityZapierOffice 365 More:
Gordon Hoffman Solicitors is managing the recruitment process for this position on behalf of Reclaim My Finance. We are looking for an experienced Senior Systems Administrator to take ownership of our internal IT environment, business applications, integrations and technical improvement projects. This is a hands-on role combining systems administration with business application integration, automation, troubleshooting and supplier coordination. Our main CRM systems are already built and operational, and we are not looking for someone to replace or rebuild them. Instead, we want someone who can learn how our systems and business processes currently work, identify improvements, connect applications and help us automate more of our work. The role is hybrid, with regular attendance required at our office at Merchants Quay, Salford, Greater Manchester. We offer a salary of £48,000 to £58,000 per year, along with free parking, on-site parking and transport links.
last updated 37 week of 2026