About this role
Salary: £78,000 - 104,000 per year
Requirements: Proven experience in a hands-on 3rd Line Support or Infrastructure Support Engineer role.Strong Windows Server administration experience.Good knowledge of Hyper-V administration.Experience supporting VMware environments.Networking experience with Fortinet and/or Cisco Meraki.Strong Microsoft 365 administration experience.Intune deployment and support experience.Okta administration experience.Experience supporting infrastructure, networking and EUC environments.Strong troubleshooting, analytical and problem-solving skills.Experience handling complex technical escalations from 1st and 2nd Line support teams.Previous experience working within an ITIL support framework.Comfortable working across multiple technical disciplines in a busy support environment.Experience working within Managed Service Providers or delivering infrastructure support through contract assignments is desirable.Ability to work independently on complex issues while collaborating effectively with wider IT teams.Proactive and collaborative approach to technical support. Responsibilities: Provide 3rd Line technical and infrastructure support across our business.Troubleshoot and resolve complex technical issues escalated from 1st and 2nd Line support.Support ongoing infrastructure and migration projects from a technical support perspective.Assist with Identity & Access Management (IAM) related activities.Support server and platform migrations, including legacy infrastructure and on-premise file servers.Maintain and support Windows Server environments.Support networking infrastructure, including Fortinet and Cisco Meraki technologies.Provide administration and support for Microsoft 365, including Intune rollouts.Administer and support Okta environments.Support infrastructure, networking and end-user computing environments.Work closely with our internal IT teams to investigate and resolve complex technical incidents and service requests.Provide technical input and support for infrastructure and business projects where required.Operate within an ITIL-based support environment, participating in sprint-based work where required.Document solutions, troubleshooting steps and technical changes appropriately. Technologies: CiscoCRMHyper-VIAMSupportITILMicrosoft 365SecurityVMwareWindowsOffice 365 More:
We are recruiting for a 3rd Line Support Engineer on a 6-month outside IR35 contract, working in a hybrid pattern with 3 days onsite and 2 days remote. You will join our busy infrastructure and support team, providing additional technical support across BAU operations and a range of ongoing infrastructure and business projects. This is a hands-on role for a technically strong engineer who enjoys variety, thrives in a fast-paced environment, and works across infrastructure, networking, servers, Microsoft 365 and end-user computing. We offer the opportunity to contribute to security, CRM, infrastructure, server migration and EUC initiatives while working closely with our internal IT teams in an ITIL-based environment.
last updated 37 week of 2026