About this role
Job summary This exciting dual role as a Bank Driver/Receptionist involves being the first point of contact for patients, maintaining their confidentiality, and providing transport for GPs to visit patients in the Norfolk and Waveney locality. It requires empathy, IT skills, and a clean manual driving license.
Main duties of the job The dual job purpose of this role is to be the first point of contact for patients upon arrival at a dedicated base, welcoming them and ensuring their confidentiality is always maintained, whilst also providing transport to GPs on visits around the locality to visit patients. The receptionist element includes comfort calls to patients, appointment booking, and handling calls about possible bereavements, requiring empathy and IT skills. The driver element involves vehicle and medical equipment checks, as well as using an IC24 car to transport clinicians to patient homes.
About us IC24 is the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services to over 6 million patients, including GP-led out-of-hours services, NHS 111, and primary and secondary care support services.
Job description Job responsibilities Package Description:
Bank Driver/Receptionist Norfolk and Waveney
The Role
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.
The dual job purpose of this exciting role is to be the first point of contact for patients upon arrival at a dedicated base, welcoming them and ensuring their confidentiality is always maintained, whilst also providing transport to GPs on visits around the locality to visit patients.
The receptionist element of the role would include comfort calls to patients, appointment booking or incoming calls about a possible bereavement. This part of the role requires empathy and competent IT skills to navigate your way around a computer screen, whilst talking to a patient on the phone who is potentially in distress.
The driver element of the role will include vehicle and medical equipment checks. As well as use of an IC24 car to transport clinicians to a call where a person is in need. This could also include you accompanying the clinician into patient homes. Due to this the role requires applicants to hold a full, clean, manual driving licence.
This role includes a variety of tasks throughout the shift, keeping it balanced and interesting, whilst always remaining focused. There are achievable options for progression within a variety of roles.
Do you have the passion to work in a busy out of hours environment offering a professional patient care service in our Norfolk and Waveney locality? If you want to work for a company who is dedicated and passionate toward their workforce, and you are enthusiastic about helping others and making a difference whilst forging a career in this industry, this role would be perfect for you!
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Norfolk and Waveney
Hours Available Bank hours available during our out of hours period (Monday-Friday 18:30-08:00 and 24/7 through weekends and bank holidays).
Whats in it for you:-
Hourly rate of £12.25 Enhanced rates for Out of Hours shifts Additional annual leave above statutory minimum based on service Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.
We celebrate brave ideas and brave people.
careers.ic24.org.uk
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team [email protected].
Person Specification
Qualifications Essential
Applicants must hold a full, clean, manual driving licence.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Integrated Care 24 Ltd
Address IC24
Norwich
NR7 0WF
Employer's website https://careers.ic24.org.uk/ (Opens in a new tab)