About this role
Job summary
As Assistant General Manager, you will play a pivotal role in the day-to-day operational leadership of our Haematology Service, one of the most specialised and dynamic areas within the Cancer Services Division. Working across a diverse portfolio of services spanning both malignant and non-malignant haematology, including stem cell and bone marrow transplantation, coagulation disorders and red cell disorders, you will help shape the delivery of outstanding patient care for some of the most complex and vulnerable patient groups in the NHS.
This is an exciting opportunity for an ambitious and motivated leader to develop their operational management career within a highly respected multidisciplinary team at the forefront of haematology care. The role combines operational oversight with strategic planning, workforce leadership and the delivery of transformational service improvement initiatives. You will work closely with senior clinicians, nurses, allied health professionals and corporate colleagues to drive service performance, improve patient experience and support the development of innovative models of care.
Success in this role will depend on ability to build strong and effective relationships across a wide range of stakeholders, including consultants, specialty registrars, clinical nurse specialists, ward teams and senior managers.
Main duties of the job
- Lead the day-to-day operational management of a specialist Haematology Service within the Cancer Services Division.- Support services across malignant and non-malignant haematology, including stem cell transplantation, coagulation and red cell disorders.- Contribute to the delivery of high-quality care for complex patient groups.- Combine operational leadership, strategic planning and workforce management responsibilities.- Lead and support service improvement and transformation projects.- Work collaboratively with a wide multidisciplinary team, including clinicians, nurses, allied health professionals and corporate colleagues.- Drive service performance, patient experience and innovation in care delivery.- Build strong relationships and influence a wide range of stakeholders across the organisation.- Provide visible, approachable leadership in a fast-paced and rewarding environment.- Gain experience in complex operational challenges, strategic decision-making and service development within a nationally recognised haematology service.- Management of complex HR cases
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
You will be a visible and approachable leader, capable of influencing at all levels, managing competing priorities and leading change within a fast-paced and rewarding environment. In return, you will gain exposure to complex operational challenges, strategic decision-making and opportunities to contribute to the future direction of a nationally recognised haematology service.
Lead the operational management and strategic development of a specialist Haematology Service within the Cancer Services Division, supporting a broad portfolio of malignant and non-malignant haematology services, including stem cell transplantation, coagulation and red cell disorders. The role combines operational leadership, workforce management and service planning to ensure the delivery of high-quality care for patients with complex needs. Responsibilities include driving service performance, patient experience, innovation and transformation initiatives, while managing complex HR matters and workforce challenges. Working closely with multidisciplinary teams and key stakeholders across the organisation, the postholder provides visible and effective leadership, contributes to strategic decision-making, and supports the continued development of a nationally recognised haematology service.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications Essential
Educated to degree level or equivalent level of experience Postgraduate qualification in a relevant field (e.g. healthcare management, business administratio n)
Experience Essential
Significant experience of managing staff. Significant managerial experience in a large and complex organisation. Proven experience in service improvement and development. Proven experience in business planning and the development and effective implementation of complex strategic and operational plans. Experience of effective monitoring of national target compliance. Proven experience in the effective management of budgets and effective leadership of staff. A proven record of success in managing change while maintaining high standards of quality.
Desirable
Experience of working within a haematology, cancer, or other complex clinical service.
Skills and Abilities Essential
Excellent staff management skills, including performance management and training. Excellent written and verbal communication skills, including communication with senior levels within the organisation. Ability to work co-operatively with other management teams and develop effective working relationships within the directorate. Quality-focused, innovative approach and ability to solve complex problems. Strong understanding of multidisciplinary issues and commitment to multidisciplinary working. Excellent IT skills. Ability to operate effectively under pressure, be self-motivated, and use own initiative. Ability to negotiate and influence staff at all levels, including medical staff. Ability to adapt rapidly to work with different services and teams.
Desirable
Understanding of the specific challenges facing haematology services, such as stem cell transplant pathways and national commissioning arrangements.
Values Essential
Demonstrates the ability to meet Trust values of Safety, Kindness, Teamwork and Improving.
Communication Essential
Excellent written and verbal communication skills, with the ability to communicate complex or sensitive information clearly to a range of audiences including clinicians, patients and senior managers. Experience of presenting information effectively at senior management level.
Desirable
Experience of leading on complaint responses or sensitive patient communications.
Personal and People Development Essential
Experience of supervising and managing staff, including performance management, appraisal and development. Commitment to own continuing professional development.
Desirable
Experience of delivering training to staff.
Specific Requirements Essential
Evidence of political awareness and sensitivity to the high profile of the Trust. Demonstrates knowledge and understanding of current issues and practices within the NHS. Understanding of confidentiality and the Data Protection Act.
Desirable
Flexibility to work occasional early or late hours to support service needs.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University College London Hospitals NHS Foundation Trust
Address University College London Hospitals
235 Euston Road
London
NW1 2BU
United Kingdom
Employer's website https://www.uclh.nhs.uk (Opens in a new tab)