About this role
Job summary
Looking for a rewarding administrative role where you can make a real difference?
West London Forensic Services is seeking an enthusiastic and highly organised Practice Administrator to join our dedicated Primary Healthcare team. This is an exciting opportunity to play a key role in supporting the delivery of high-quality physical healthcare services within our low and medium secure wards.
As the first point of contact for the service, you will provide comprehensive administrative, secretarial, and reception support to a multidisciplinary team, including GPs, nurses, dentists, chiropodists, and opticians. No two days are the same, making this an ideal role for someone who enjoys a varied and fast-paced working environment.
Main duties of the job
As a Practice Administrator within the Primary Healthcare Service, you will play a vital role in ensuring the smooth day-to-day delivery of healthcare services across West London Forensic Services. Working as part of a busy multidisciplinary team, you will coordinate appointments, manage referrals, track patient pathways, and provide comprehensive administrative and secretarial support to a range of healthcare professionals.
You will be responsible for maintaining efficient booking systems for clinics, liaising with wards and external healthcare providers, coordinating referrals to secondary care services, and ensuring patients receive timely access to treatment and follow-up care. The role also involves organising meetings, taking minutes, managing records and databases, maintaining supplies and equipment, and helping to create a welcoming and professional environment within the Primary Healthcare Centre.
This is a varied and rewarding position that requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities while contributing to the delivery of high-quality patient care. You will work closely with colleagues across a range of disciplines and play a key role in supporting the effective operation and continuous development of the service.
About us
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We'rerated good overall by the Care Quality Commission (CQC).
Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Job description Job responsibilities
Please refer to the attached Candidate Information Pack, which contains further details about the role, including the key duties and responsibilities and the full person specification.
The criteria listed below are a summary of the requirements and will be used to assess your application. Candidates should review the full person specification before applying.
Person Specification
Qualifications Essential
Educated to GCSE level or higher (grade C or above). RSA, shorthand/typing NVQ in Administration level 2 or equivalent or significant relevant experience or NVQ level 3.
Experience Essential
oSignificant administrative experience, some at senior level. oGood working experience of diary management. oExperience of taking minutes, some at senior level. oGood experience of organising conferences, and various meetings some at senior level. oDemonstrated ability to sustain initiative and direction under difficult circumstances. oExperience of working within complex teams.
Desirable
oPrevious experience within an NHS, ideally within primary healthcare oExperience of working in a mental health setting. oExperience on Power point. oChoose & Book system oRio or EMIS (patient information systems) oExperience of working within a GP surgery
Knowledge Essential
oAbility to introduce and maintain a range of work procedures and practices - both routine and non-routine. oDemonstrated ability to work within and show understanding of equal opportunities. oGood working knowledge of databases
Desirable
oUnderstanding of health & safety issues. oUnderstanding of the Data Protection Act.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London NHS Trust
Address St Bernard's Hospital
Southall
UB1 3EU
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)