About this role
Job summary
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Are you an experienced operational leader looking to make a real impact in primary care?
Beacon Medical Group is seeking a motivated and forward-thinking Patient Access Manager to lead our Patient Access Teams and clinical support services across multiple sites. This is a key leadership role responsible for improving patient access, overseeing workforce planning and clinical scheduling, driving service improvement, and ensuring patients receive the right care at the right time.
What We're Looking For
Proven management and leadership experience. Strong people management, communication and organisational skills. Experience leading service improvement and managing change. Ability to analyse performance data and drive operational improvements. Primary care experience is desirable but not essential.
You'll join a progressive, patient-focused organisation where you'll have the opportunity to influence service delivery, lead transformational change, and contribute to the future of primary care across Beacon Medical Group.
Working Pattern
Monday 09:30-17:00
Tuesday 09:00 - 14:00
Wednesday 09:00 - 16:30
Thursday 08:00 - 17:30
Friday 08:30 - 18:00
Main duties of the job
The Patient Access Manager will be responsible for developing high quality and efficient processes that support and enhance care and service to patients.
The postholder will provide operational leadership of Patient Access Teams and associated clinical support functions across Beacon Medical Group.
The postholder will ensure the delivery of safe, effective, responsive and high-quality services that support patients to access the right care, at the right time, through the most appropriate route.
They will be responsible for the operational oversight of patient access, clinical scheduling, registrar and trainee programmes, workforce planning and service improvement initiatives. The role will support the delivery of organisational priorities through effective operational management, service transformation and continuous improvement activities.
About us
About Us
Beacon Medical Group is a large, forward-thinking partnership practice serving approximately 43,000 patients across six sites in Devon.
We are an active contributor to shaping local healthcare services and are at the forefront of developing innovative skill mixes to meet the challenges facing modern Primary Care. Our focus is on continuously improving services and delivering high-quality patient care, while supporting the wider health system to develop sustainable, integrated services that meet the current and future health and wellbeing needs of our communities.
Working with Beacon Medical Group means becoming part of a collaborative, supportive team that values innovation, professional development, and excellence in patient care.
Our Offer
We offer a welcoming and supportive working environment with a range of opportunities for learning, development and wellbeing including:
A comprehensive induction programme.
Protected learning time for ongoing development.
CPD opportunities to support career progression.
Regular reviews and appraisals.
Access to the NHS Pension Scheme, providing valuable benefits during your career and into retirement.
Enhanced family-friendly pay schemes.
Generous annual leave entitlement.
Access to NHS discounts through national and local schemes.
Staff wellbeing services supporting physical, mental and emotional health.
Job description Job responsibilities
Key Responsibilities:
Lead the digital and face to face patient access across all practice sites, ensuring a consistent and high-quality patient experience. Effective management of demand and capacity, appointment utilisation, patient navigation processes and access performance, ensuring services remain aligned to contractual requirements, patient need and organisational priorities. Ensure services are delivered safely, effectively and efficiently, while meeting contractual, regulatory and quality standards. The role will also provide operational leadership for clinical workforce planning, GP rota management, GP liaison, and coordination of registrar, trainee and medical student placements. Working closely with clinical and operational leaders, the postholder will ensure effective deployment of clinical resources and operational resilience across the organisation.The post holder will support the Board, Directors and Senior Leadership Team in all aspects of practice operations, implementation of organisational priorities, and delivery of service transformation programmes. They will lead and motivate multidisciplinary teams, manage performance against key objectives and contribute to the successful delivery of Beacon Medical Groups strategic objectives. To provide operational leadership for Patient Access Teams (including the Front of House and Care Navigation Teams) across all practice locations Oversee patient demand, activity and capacity management across clinical services. Ensure effective utilisation of appointments through continuous review of access performance, appointment demand and patient flow. Lead the delivery of agreed patient access strategies and service improvement initiatives that that improve patient outcomes and operational performance. Undertake review and audit of appointment activity, demand trends and utilisation data, making recommendations for operational improvements. Lead projects that support access improvement, efficiency and patient experience. Oversee clinical workforce planning and rota management processes across the organisation. Ensure GP, Registrar, Trainee and Medical Student programmes are effectively coordinated and operationally supported. Coordinate medical student and registrar inductions, timetables and placements, maintaining effective relationships with external training providers and deaneries Maintain the Learning Organisation Approval (LOA) requirements and associated documentation. Establish and monitor KPIs for all managed services, ensuring continuous service improvement and accountability. Lead operational responses to service pressures, workforce shortages and business continuity incidents. Provide leadership and support to managers, team leaders and service leads across designated service areas Provide day to day operational management support to salaried GP staff, including being the main point of contact, induction planning and supporting HR processes such as absence management.Other responsibilities include:
Operations Leadership Clinical scheduling and workforce planning Training Patient access and service Staff engagement and culture Finance Buildings Management Information management and technology Health and safety Equality and diversity Governance Confidentiality Please refer to the attached job description for further details. The job description is not exhaustive and may change as the post develops.
Person Specification
Skills Essential
Excellent management and IT skills. Good numeracy skills Able to understand and anticipate the needs of customers and identify solutions to meet the company objective of continuous improvement in the service Excellent communication skills including ability to listen, to discuss and to inform clearly; ability to record in writing both clearly and accurately. Ability to produce report and interpret Able to take an overview, prioritise effectively and plan strategically. Developed communication skills for delivering key messages to a range of stakeholders both internal and external Ability to use informed persuasion to influence others Self-Motivated Able to motivate and lead others Well organised, able to prioritise and deal with complexity Ability to relate to people and build effective working relationships within and across teams Ability to embrace change and change
Group Values Essential
The candidate must demonstrate an understanding of our values.
Experience Essential
Experience of working in a management Knowledge compliance, legal and governance issues Evidence of Planning and delivering programmes on time and within budget Experience of personnel issues including recruitment, training and supervision. Experience of clerical and administrative work including setting up new systems and managing change. Track record of delivering process transformation
Desirable
Previous experience in a management role within primary care Extensive knowledge of primary care including compliance, legal and governance issues Experience of SystmOne software, including performing searches Significant and demonstrable experience in a staff management position Understanding of CQC standards Understanding of the Primary Care Strategy
Qualifications Essential
Qualification in Management or Supervisory management or equivalent experience Continuous professional development
Desirable
Level 5 Management qualification or willingness to work towards
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Beacon Medical Group
Address Mudge Way
Plymouth
PL7 1AD
United Kingdom
Employer's website https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)