About this role
Job summary Leading workforce planning activities including forecasting, capacity planning, scheduling and real-time performance management. Producing accurate short and long-term forecasts using statistical modelling and workforce planning methodologies. Developing and maintaining ERLANG-based capacity plans to support operational performance and service delivery. Analysing data from multiple sources to identify trends, risks, opportunities and performance improvement initiatives. Creating reports, dashboards and KPI insights that support effective decision-making across the business. Monitoring forecast accuracy, investigating variances and recommending corrective actions to improve planning outcomes. Collaborating with Operations, Finance, PMO and Change teams to support budgeting, planning and transformation projects. Coaching and developing Workforce Planning colleagues, ensuring high standards of performance and continuous improvement. Challenging existing processes and driving innovation to enhance planning methodologies and operational efficiency.
Main duties of the job Proven experience across the full workforce planning cycle, including forecasting, capacity planning, scheduling and real-time management. Strong analytical capability with advanced Excel skills and experience using statistical forecasting techniques and ERLANG models. Experience using workforce management platforms such as CXOne, Calabrio, Verint or similar solutions. Excellent problem-solving abilities and confidence working with large, complex datasets to generate meaningful insights. Strong stakeholder management and communication skills, with the ability to influence and present findings to a variety of audiences. Demonstrated leadership capability, including coaching, mentoring and supporting team performance. A collaborative approach with the ability to build strong relationships across multiple departments and functions.
About us Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
Job description Job responsibilities We're looking for an experienced Senior Planning & MI Analyst to play a key role in shaping workforce planning and business performance across our Contact Centre operations. Working closely with operational, finance, change and senior leadership teams, you'll be responsible for delivering accurate forecasting, capacity planning, scheduling and management information that enables informed business decisions.
This is an opportunity to combine analytical expertise with leadership capability, helping to drive continuous improvement, optimise resource utilisation and provide valuable insights that support organisational growth. You'll also mentor and develop planning colleagues while championing best practice across the workforce planning function.
Person Specification
Qualifications Desirable
Power BI, SQL, VBA, back-office planning tools, healthcare workforce planning and direct people mana
Experience Desirable
Power BI, SQL, VBA, back-office planning tools, healthcare workforce planning and direct people management experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Cora Health Group Limited
Address Newcastle Upon Tyne
Newcastle upon Tyne
Tyne and Wear
NE12 8EU
United Kingdom
Employer's website http://www.corahealth.co.uk/ (Opens in a new tab)