About this role
Job summary
At the heart of exceptional patient care is a brilliant support team. Our clinical staff rely on us to keep daily operations running seamlessly so they can focus on delivering outstanding care. Based in Dartford, Kent, our administration office is a vibrant, fast-paced environment where no two days are the same.
We are looking for an organised, approachable, and detail-oriented Administrator to join our team. If you thrive on helping others, bring positive energy to a team, and stay calm under pressure, this role offers a rewarding opportunity to make a tangible difference to our staff and patients every day.
What We Are Looking For
Proficiency in Microsoft Office (Outlook, Excel, and Word).
Previous audio typing or digital dictation experience (desirable).
Strong attention to detail and ability to remain calm and composed under pressure.
A collaborative, patient-focused approach to everyday tasks.
Main duties of the job
Patient & Service Point of Contact: Provide a warm, confident, and professional first point of contact for patients, handling bookings and incoming enquiries with empathy and efficiency.
Document Preparation & Dictation: Produce a wide range of accurate correspondence, reports, and documents from digital dictation, notes, or spreadsheets (audio typing experience is an advantage).
Meeting & Appointment Coordination: Schedule patient appointments and organise internal meetings, ensuring agendas are prepared and accurate minutes are recorded.
Interdepartmental Liaison: Communicate effectively across internal teams to facilitate smooth information flow and daily workflow operations.
General Office Administration: Handle general administrative tasks, including printing, photocopying, laminating, binding materials, and managing routine filing.
Information Governance: Process sensitive patient and clinical information with complete confidentiality, precision, and adherence to quality standards.
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description Job responsibilities
Please refer to the attached job description for the full details on the responsibilities and person specification.
What is High Cost Area Allowance?
The High-Cost Area (HCA) allowance, also referred to as London Weighting, is a payment made to employees who work in London and the surrounding areas.
As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.
5% of basic salary, subject to a minimum payment of £1,346 per year and a maximum payment of £2,270 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly) (2026/27 figures).
Person Specification
Qualifications Essential
NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Skills and knowledge Essential
Maintaining efficient administrative systems Understand the needs of clients and deal tactfully and sensitively with concerns Excellent interpersonal skills in a customer focussed environment
Experience Essential
Working in a busy office environment Experience of storing and maintaining records
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Unit 1, Twistleton Court
Priory Hill
Dartford
DA1 2EN
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)