About this role
Job summary
Undercliffe Surgery is looking for a part time receptionist to join our friendly, experienced team. The position is offered for 35 hours per week, Monday - Friday 11.30am - 6.30pm.
Interviews will be held on Monday 28th September.
Main duties of the job
Applicants must be able to demonstrate strong communication and I.T skills, and an ability to pay attention to detail. Previous experience of working in general practice is desirable but not essential.
Applicants must be able to work bot independently and as part of a team and be able to adapt to the day to demands of working in a busy general practice setting.
The main duties of the role are to carry out a range of reception and administrative tasks in relation to the day to day running of the practice's reception service. Duties include assisting and directing patients in accessing the appropriate service or healthcare professional. Booking appointments, relaying information to the clinical team and patients, handling samples brought in by patients for testing. Providing general assistance to the practice team and project a positive, friendly image to patients and other visitors either in person or via the telephone.
About us
Undercliffe Surgery is a busy, forward thinking practice in the heart of Heckmondwike. we are a friendly, dynamic team led by our two GP Partners. Our clinical team consists of GP's, Advanced Practitioners, Nurses and Healthcare Assistants supported by our admin and secretarial teams. We also work alongside physiotherapists, social prescribers, pharmacists and mental health support workers who are aligned with us via Spen Primary Care Network.
Job description Job responsibilities
Overall Responsibilities
To carry out a range of reception and administrative tasks in relation to the day-to-day running of the practices reception service. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Specific Duties
Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate
Enter requests for home visits including all relevant information
Deal efficiently with emergency situations that may occur within the reception / waiting area
Keep reception areas clean and tidy
Handle specimens as per practice protocol
Advise patients of results once filed by the GPs
Liaise with staff from secondary care, pharmacies, care homes and other healthcare providers
Issue repeat prescriptions as per practice policies and procedures
Management of appointment system
Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
Book appointments accurately and appropriately
Ensure computerised medical records are kept accurately in line with practice procedures.
Retrieve and re-file records as required by clinical staff
Operation of telephone system
Receive and make and transfer calls as required, recording information for clinicians to action (home visits, phone calls etc)
Report any faults to the reception team leaders or management team
Patient Liaison
Provide nonclinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients
Ensure patients have access to any relevant leaflets, support groups, carers association etc.
Information technology and audit duties
Maintain working knowledge of computer/clinical system, reporting any problems to Reception Manager.
Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills
Confidentiality & Data Protection
Where it is a requirement of the job for the post-holder to use computers or other information technology, he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords are not communicated to unauthorised individuals.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person Specification
Qualifications Essential
NVQ Level 2 or equivalent in English and Maths
Experience Essential
Minimum of 6 months work experience in a paid or voluntary capacity. Experience of working directly with members of the public in a busy customer service environment Knowledge of working in and administrative environment Experience of working in a team
Desirable
Experience of working in Medical Receptionist role Experience of answering calls in a high-call volume environment Experience of using SystmOne
Skills Essential
Basic inputting/keyboard skills Good verbal communication Good telephone manner Ability to produce work of a high standard and with attention to detail
Desirable
Previous use of a computerised information system Flexible attitude to work Able to work as part of a team Well motivated Able to deal with sensitive issues with tact and diplomacy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Undercliffe Surgery
Address Heckmondwike Health Centre
16 Union Street
Heckmondwike
WF16 0HH
United Kingdom
Employer's website https://undercliffesurgery.nhs.uk (Opens in a new tab)