About this role
Play an active role in shaping global customer care processes. Take on a key role in further developing our global customer care processes and make a significant contribution to the efficiency, quality, and sustainability of our organization. Your role Analysis, documentation, and continuous optimization of global customer care processes. Development and implementation of efficient, standardized, and future-oriented process solutions in collaboration with business units. Management and oversight of international projects, as well as support for global rollouts of process and system changes. Further development of the customer care system landscape, including requirements management, testing, validation, and implementation of new solutions. Interface management between Customer Care, Sales Process Excellence, and IT to continuously improve processes and systems. Monitoring relevant KPIs, identifying opportunities for optimization, and supporting international standardization, change management, and knowledge management initiatives. Your profile A bachelor’s or master’s degree in business administration, industrial engineering, business informatics, or a comparable qualification. Several years of professional experience in international process management, customer care, service operations, or project management. Practical experience leading or actively participating in international projects. In-depth knowledge of process modeling, continuous improvement, and KPI-based performance management. Very good knowledge of SAP S/4HANA, as well as experience with CRM and service management solutions, ideally Salesforce. An analytical, structured, and strong communicator with a high degree of initiative and fluent German and English skills. What we offer A global, purpose-driven company with 3,700 employees. A culture of innovation and collaboration. Learning and development tailored to your growth. Attractive benefits. For more information click here.