About this role
Plan, Coordinate, Enable: Become the Heart of our International Service Operations. Are you looking for a diverse role in an international environment where no two days are the same? Join us and put your organizational skills to work in a key coordination position, connecting teams, customers, and processes to ensure outstanding service delivery. Your role Planning and coordinating service calls (maintenance, repairs, installations) for field service technicians in the EMEA region in close collaboration with our customers Efficient scheduling, including spare parts management and monitoring of transportation and delivery processes Creating and processing service orders, including complete documentation Responsibility for customs-related processes, such as declaration procedures and the preparation of export accompanying documents Solution-oriented customer management and support for complaint management Collaboration with field service technicians, international customer care departments, as well as customers and service providers Supporting continuous improvement processes and contributing to reporting, KPI analyses, and capacity planning Your profile Completed business administration training or comparable qualification with several years of professional experience Experience in coordinating service calls, route planning in an international environment, or personnel scheduling is desirable Proficiency in MS Office 365 is required; knowledge of SAP and/or Salesforce is a plus Very good written and spoken German and English Strong organizational skills and a structured, reliable approach to work Customer focus, ability to work well in a team, and ability to operate effectively in an international environment What we offer A global, purpose-driven company with 3,700 employees. A culture of innovation and collaboration. Learning and development tailored to your growth. Attractive benefits.