About this role
About the Role The incumbent will play a pivotal role in delivering an exceptional customer experience by acting as the key link between customers, sales, digital platforms, and operational teams. This dynamic role is responsible for supporting customers across digital education products and services, managing inquiries and issue resolution, processing and validating orders within ERP systems, and coordinating with Supply Chain teams to ensure timely fulfillment. The role also involves monitoring and resolving customer disputes, managing returns and exception handling processes, supporting e-commerce and order-to-delivery operations, and generating operational reports and performance dashboards. Through the analysis of customer feedback and close collaboration with cross-functional stakeholders across Sales, Operations, and Digital teams, the incumbent will identify opportunities for continuous improvement, enhance customer journeys, and contribute to operational excellence and business performance. About You : The ideal candidate should have: Bachelors degree in Business or technology-related education (preferred) Have a customer-first mindset Good knowledge of Microsoft Excel, PowerPoint, and Word, and comfort working with data and reports Understanding of Learning Management Systems (LMS) and ERP systems such as SAP Strong communication skills and problem-solving ability