About this role
As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery • Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback • Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues • Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency • Manage special projects: Lead department initiatives or ad-hoc assignments
Supervisor level experience required BA/BS/bachelor's degree CPR Certification and/or First Aid Training preferred. 0-3 Years of Related Experience in a Similar role. 2+ Years of supervisory experience