About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
The Hilton San Diego Bayfront is looking for its next Pre-Arrival Coordinator to join our dynamic Front Office team! If you have a passion for customer service, a strong attention to detail, and thrive in a high-volume, fast-paced environment, this could be the perfect opportunity for you. The ideal candidate will have a flexible schedule, strong computer proficiency, and excellent communication skills, along with a genuine commitment to delivering exceptional guest service. You will play an important role in creating a welcoming and seamless experience for our guests before they even arrive at the hotel. Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Pre-Arrival Coordinator, you’re not just handling guest logistics – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
• Manage pre-arrival details: Confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival • Coordinate group arrivals: Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience • Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards • Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction
What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.