About this role
What you’ll do:
• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics. • Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it. • Own the change agenda landing transformation initiatives with clarity, urgency and pace. • Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of. • Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency. • Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels. • Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve. • Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile. Who you are:
• A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results. • Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact. • A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you. • Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future. • Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations. • A proven track record of performance management, able to lead teams to deliver results at pace. • Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same. • Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.