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Sales Support Manager - Bids & Tenders @ WM

Kitchener, Ontario, CAOnsiteFull-timeJob reference 2352773
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About this role

ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

Why WM Canada? People are the driving force behind everything we do. From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada. Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada. We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within. Build a career that matters. At WM Canada, the work you do extends far beyond the office. Every day, our teams support the essential services that help communities thrive. Whether you're developing business strategies, supporting employees, serving customers, managing technology, driving growth or strengthening our brand, your contributions help power one of North America's leading environmental services companies. Why join WM Canada? Make an impact Help shape solutions that support communities, customers and critical infrastructure across Canada. Career growth that doesn't stand still Build new skills, explore new opportunities and grow within a company that values internal development and advancement. A culture built around people Join a collaborative team that invests in leadership, development and helping employees succeed at every stage of their careers. National scale. Local impact. Be part of a Canadian team backed by the resources, stability and opportunities of a North American industry leader. Rewards that grow with you Competitive compensation, retirement savings support, employee share ownership opportunities and programs designed to support your wellbeing. Why people stay

• Opportunities for career advancement • Meaningful, purpose-driven work • Strong leadership and development programs • Industry stability and long-term growth • A culture rooted in safety, integrity and accountability Build your tomorrow at WM Canada. I. Job Summary

This position is responsible for developing, writing, and editing sales proposals, presentations, and marketing support material. Conducts opportunity-based market research and manages tools to assist the sales organization in targeting high potential accounts and developing value propositions. This function manages sales support and sales proposals for the benefit of the WM sales organization. The process of managing proposals includes but is not limited to reviewing RFPs and RFIs, developing proposal task lists, writing responses, tracking proposal development, pricing, and producing marketing collateral to support sales efforts. Understands the waste industry, waste industry technologies and market, sustainability trends in business, and how to solicit work from accounts. This role works extensively with the sales organization as well as with managers and senior leaders from every functional area within WM.

II. Essential Duties and Responsibilities

• Serves as liaison and interfaces with sales teams in making recommendations for communications, needs and strategies including, but not limited to proposals, pricing, RFP's, letters, etc. • Administers current proposal writing team (e.g. two marketing analysts and an intern); mentors and guides work and habits as appropriate; provides daily feedback and makes suggestions for improvement as needed. • Manages proposal writing process and module program; makes suggestions for improvements and creates efficiencies in current processes. • Creates and maintains market and competitive intelligence that delivers actionable information on customer and competitor initiatives as well as service capabilities to the sales team and assists in the development of competitive sales plans. • Functions as a communications department/resource regarding internal and external communications including but not limited to newsletters and surveys. • Locates and manages research data sources and resources as needed for field (e.g. Lexis-Nexis, Hoover's, First Research, Environmental Business Journal Report, etc.); stays abreast of new sources and makes field aware of data and capabilities: o Performs market research to increase the number of quality prospects in the sales pipeline that will result in a shortened sales cycle and increased close rate o Identifies market trends impacting customers' businesses and assists sales in formulating value propositions that deliver thought leadership to the market place o Translates opportunity/customer needs into new solutions with recommended sales approach • Collaborate with the sales team to identify external market dynamics that create emerging and accelerating trends within our customers' industries, and provides guidance to the sales team to leverage this research into meaningful account strategies; includes leading the sales team in workshops to develop such strategies and actions plans. • Assists the sales organization in planning and equipping trade show events. • Performs other duties as assigned. • Participates in special projects

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Sales, Marketing, Advertising, Business Administration, Communications or similar area of study, or in lieu of degree, • High School Diploma or GED (accredited) and 4 years of relevant work experience. • 5 years related work experience (in addition to education requirement).

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Pay: The expected base pay range for this hybrid position is $90,000 - $110,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. In addition, this position is eligible for bonus. This role is designated as Hybrid which will follow the WM Office Policy requiring in office work and an option to work remotely one day per week

V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a RRSP, and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.

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