About this role
• Ipswich Borough Council • Address: Grafton House, 15 - 17 Russell Road, Ipswich, Suffolk IP1 2DE. Hybrid working • Salary: £34,237 - £36,581 per annum • Hours: Full Time, 37 hours per week, Monday - Friday • Contract: Permanent • Reference: 0925 Ipswich Borough Council is committed to creating safe, thriving communities and improving the quality of life for our residents. Our organisation is constantly growing and developing our services to meet the needs of Ipswich and the people who live here. To support our commitment to tackling and reducing the impact of Anti-Social Behaviour (ASB), Community Support is seeking to recruit a dedicated and motivated Housing ASB Officer to join our ASB Team. This is a rewarding opportunity to make a meaningful difference within our communities by investigating and resolving ASB, supporting victims and working collaboratively with tenants, residents and partner agencies to deliver effective and sustainable solutions. This role will manage a challenging and complex caseload involving Council tenancies, delivering a high quality, proactive and effective ASB management service, responsible for taking prompt and proportionate action to investigate reports of ASB, assess risk and vulnerability, gather evidence and implement appropriate interventions to resolve cases successfully. Working closely with tenants, internal departments and external partner agencies, including Police and support services, you will build and maintain strong professional relationships to achieve positive outcomes, safeguard vulnerable individuals and improve the quality of life for our communities. The role requires excellent communication, problem-solving and case management skills, alongside the ability to utilise a range of informal and formal enforcement tools where necessary. This is a hybrid working role (with a minimum of 2 days per week working in the office). Responsibilities You will be responsible for:
• Investigating reports of high-harm ASB and tenancy breaches. • Assessing risk and vulnerability, ensuring victims and perpetrators receive appropriate support. • Developing and implementing action plans to resolve cases effectively. • Gathering evidence, conducting interviews and maintaining accurate case records. • Preparing, and serving, legal documentation and supporting legal proceedings including attendance at Court, where required. • Working closely with Police, support agencies and community partners. • Attending and facilitating multi-agency meetings and representing the Council where required. • Ensuring compliance with relevant legislation, policies and procedures. • Contributing to the delivery of a high-quality housing and community service. About You We are looking for a motivated and proactive individual who:
• Has the knowledge and experience of tackling high level anti-social behaviour, housing management or community safety cases. • Has a good understanding of legislation and the use of the formal, and informal, tools and powers under the Anti-social Behaviour, Crime and Policing Act 2014. • Has excellent communication skills working confidently with tenants, partners and stakeholders. • Demonstrates excellent investigative, problem-solving and decision-making skills. • Is resilient and able to manage challenging situations professionally. • Has proven experience of building strong working relationships with customers, colleagues and external partners • Can maintain accurate records and produce high-quality reports and witness statements. • Is educated to ‘A’ level standard or equivalent and has 3 years’ experience working in a Tenancy Management or • ASB role in social housing. • Holds a full driving licence. Why work for us? As well as a competitive salary, the Council offers Local Government Pension Scheme (LGPS) membership, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, learning and development opportunities, flexible working opportunities, wellbeing support, lifestyle benefits and the opportunity to work with great colleagues. As well as a good salary, we offer you:
• a career average pension scheme • generous holiday and sick pay entitlements • subsidised parking for work and leisure • public transport discounts • free swimming and gym membership • cycle purchase scheme • plenty of personal and professional development opportunities • flexible working • hybrid working opportunities • Employee Assistance Programme • the opportunity to work with great colleagues.
For more information Please read the Job Description (pdf). Please contact Sally Tynan on 01473 432703 or via email [email protected] for an informal discussion about the role.
How to apply To apply, please visit our Ambition Ipswich website where you can complete the online application form for this vacancy. Please note CVs are not accepted. If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place. We recognise that candidates may use artificial intelligence (AI) tools to assist with preparing job applications. Applicants may use AI to support activities such as proofreading, improving clarity or structuring responses; however, all information submitted must be an accurate and authentic reflection of the candidate's own skills, knowledge, experience and achievements. Applications found to contain misleading, fabricated or substantially AI-generated content that does not genuinely represent the applicant may be withdrawn from the recruitment process. We reserve the right to assess candidates' knowledge, experience and suitability through selection activities and interviews. This approach supports the responsible and transparent use of AI while maintaining a fair and effective recruitment processes. Closing date: 11.55 pm, 29 September 2026. Interview date: Week commencing 19 October 2026 at Grafton House, Ipswich. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications. DBS clearance is required for this role.