About this role
Business Applications
• Support and coordinate business applications such as SAP, MES, PLM, and other plant systems. • Work closely with business users and application partners to resolve issues and implement improvements. • Ensure smooth operation and availability of applications to support business processes. • Manage user access, application changes, and audit-related activities.
IT & OT Cybersecurity
• Ensure compliance with IT and OT cybersecurity policies and guidelines. • Coordinate cybersecurity assessments, audits, and closure of security observations. • Monitor and support resolution of cybersecurity incidents and risks. • Assist in securing critical manufacturing and business systems.
Partner & Vendor Management
• Coordinate with application, infrastructure, cybersecurity, and telecom partners. • Monitor service quality and ensure timely resolution of issues. • Conduct regular reviews and follow up on pending action items. • Support contract renewals, procurement, and service improvements.
Telecom Services Management
• Manage telecom services such as mobile connectivity, internet links, leased lines, and IBS solutions. • Coordinate with service providers to resolve connectivity issues and improve service quality. • Ensure reliable communication services across all plant locations.
Server & Data Center Management
• Oversee server and data center operations to ensure stable and secure services. • Coordinate backups, patching, upgrades, and disaster recovery activities. • Monitor infrastructure health and support capacity planning initiatives.
Compliance & Audit Support
• Support internal and external audits, cybersecurity reviews, and compliance activities. • Ensure adherence to IT policies, SOPs, and governance requirements. • Track audit observations and ensure timely closure of action items.
Service Continuity
• Ensure uninterrupted availability of critical business applications and IT services. • Coordinate incident, problem, and change management activities. • Support disaster recovery and business continuity initiatives.
Digital & Continuous Improvement
• Support digital transformation and smart manufacturing initiatives. • Identify opportunities for automation and process improvements. • Work with business teams to enhance system effectiveness and operational efficiency.
B.E./B.Tech in IT, Computer Science, Electronics, or a related field with 3-5 years of experience in business applications, IT operations, IT/OT cybersecurity, vendor management, infrastructure support, and governance activities. Experience in a manufacturing environment and exposure to SAP/MES applications will be preferred.