About this role
We are looking for a results-driven Assistant Manager – Air Freight Export to join our team and oversee the smooth and efficient execution of air freight export operations while delivering a high level of service to our customers.Key Responsibilities
• Lead and coordinate day-to-day Air Freight Export Operations and Customer Service activities in line with business objectives, company policies and operational standards. • Monitor team performance, allocate workloads and ensure KPI, productivity, service and compliance targets are consistently achieved. • Oversee the end-to-end export process, including transport orders, bookings, booking optimization, shipment coordination and export documentation. • Monitor shipment status, identify operational issues and ensure timely resolution of incidents, exceptions and customer-related matters. • Maintain strong relationships with customers, suppliers, carriers and internal stakeholders, ensuring effective communication and service delivery. • Identify supplier performance gaps and implement appropriate solutions to improve service quality and operational efficiency. • Support business growth by identifying opportunities to expand services, strengthen customer retention and enhance customer experience. • Contribute to pricing, tenders, account performance reviews and monthly management reporting. • Ensure accurate and timely updates to relevant systems, customs information, shipment status and operational reports. • Identify opportunities for process improvements and system enhancements to increase efficiency and align operations with business goals. • Guide and develop team members while fostering a culture of accountability, collaboration and continuous improvement. Qualifications & Experience
• Bachelor’s Degree in Management or Logistics or a relevant field. • 3–5 years of experience in Air Freight, preferably with exposure to export operations. • Strong knowledge of air freight export processes, documentation and customer service. • CW1 experience/exposure will be a definite advantage. • Strong communication, problem-solving, planning and stakeholder management skills. • Ability to work effectively in a fast-paced, customer-focused environment. If you are up to the challenge, send your CV to [email protected] within 14 days of this advertisement, mentioning the email subject as “Assistant Manager - Air Freight Export"