About this role
Role title Warehouse Manager
Business unit DHL Global Forwarding
Location Robinhood Road, Dublin 12
Scope of role Responsible for overseeing daily warehouse operations, including the handling, storage and movement of equipment. Leads a warehouse team to ensure operational efficiency, inventory accuracy, health and safety compliance, and strong customer service delivery.
Reporting line Head of Implant Community
Dotted reporting line N/A
Direct reports 7
Working days and hours Monday – Thursday 08:00 – 16:30; Friday 08:00 – 15:30
Key accountabilities
• Manage and motivate team on-site at customer location, driving a high-performance culture. • Oversee daily Warehouse Operations, ensuring smooth handling of all inbound and outbound high value equipment. • Demonstrate best practice across all areas of responsibility inspiring people to engage and deliver key business results. • Oversee Mentoring the team to allow them to grow their skills and promote development within the team. • Implement company people process in a consistent manner to ensure employee development and retention of talent. • Act as primary point of contact for customer, ensuring strong relationships and service level adherence. • Manage any disciplinary issues within the team in collaboration with HR • Monitor Performance metrics, identify improvement areas, and implement corrective actions. • Manage and record absence and conduct return to work interviews/ medical certs for all absenteeism and escalate any issues to HR. • Ensure all the necessary training is provided to each employee by conducting Training Needs Analysis and ensuring all team members have up-to-date Individual Training Plan, which caters for cross training. Maintain training records and ensure all certification is within legal guidelines. • Manage agreed shift schedule and provide cover plans for holiday and absence in collaboration with customer always ensuring adequate staffing levels • Conduct annual performance and interim reviews with each employee, set yearly targets and regularly meet to ensure they are on track. • Ensures Quality Standards are met and adhered to. • Ensures inventory accuracy • Action Operational irregularities / customer complaints, and implement corrective actions • Ordering, stock control, maintenance of warehouse supplies / equipment • Identify areas of improvement and establish innovative or adjust existing work procedures and practices • Ensure compliance with SOPs and processes • Facilitate customer & quality audits • Ensure the team understand the health and safety/security requirements and ensure full compliance. • Escalate any safety/ security breaches immediately. • Actively engage in the risk assessment process as it pertains to the activities on site and contribute to the development of related safe systems of work. • Ensure the principles of our Safety-First agenda is adhered to with no exception. • Attend all necessary meetings as required. • Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme • Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
• Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DHL Global Forwarding Ireland policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme. • Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
Competencies
Team leadership Builds and leads high-performing teams by inspiring commitment to shared goals, communicating openly, providing clear direction and accountability, creating a positive and inclusive environment, involving team members in decision-making, recognising performance, and consistently demonstrating DHL Global Forwarding’s dimensions. Managing relationships Builds strong, trust-based relationships through open and honest communication, respect for diversity, equity, inclusion, and belonging, collaboration across stakeholder groups, constructive challenge, and fostering positive workplace partnerships. Team development Creates high-performing teams by attracting, retaining, coaching, and developing talent, providing objective feedback and development opportunities, encouraging continuous improvement, and fostering an environment where people can achieve their full potential. Customer focus Places customer needs at the centre of decision-making by building strong relationships, collaborating effectively across functions, utilising resources efficiently, and driving operational performance to consistently meet and exceed customer expectations. Problem solving Achieves operational results by proactively identifying issues and opportunities, analysing root causes, leveraging team expertise, implementing effective solutions and process improvements, deploying resources appropriately, and communicating actions and outcomes clearly. Supporting change Leads and sustains change by demonstrating a positive attitude, inspiring commitment, taking ownership, addressing barriers, communicating clear goals and progress, driving continuous improvement, and recognising contributions that support successful change implementation.
Experience and qualifications
Expected experience
• Minimum 5 years of people management/leadership experience including proven track record in performance management, annual leave management, absence processes, and developing and motivating team members. • Continuous improvement mindset and proven ability to develop procedures and lead change initiatives. • Self-directed working style and capable of making well informed decisions. • Strong communication skills and experience communicating and building relationships with stakeholders at all levels. • Strong commercial attitude. • Results driven with excellent attention to detail. • Good MS Office skills in particular excellent Microsoft excel skills. • Strong administrative skills. • Excellent knowledge of English (verbal/written).
Expected qualifications
• A qualification in Logistics or International Business is desirable but not essential
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualifications, performance, skills and experience