About this role
Technical Support Specialist
Job description: ICS Grade: E4 Experience: 7-9 Years Role Overview Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs. Core Responsibilities • Lead complex validation, upgrade, migration, and release activities. • Serve as the technical escalation point for critical UC/CC issues. • Drive automation and operational efficiency initiatives. • Mentor engineers and provide technical leadership across customer engagements. Technical Skills Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging Contact Center: AAEP, CMS, Verint WFO, Experience Portal Enterprise Platforms: SBC, ESXi, KVM Infrastructure & Automation: Linux, VMware ESXi, Python, Shell, PowerShell Core Competencies: Technical Escalation, Health Check Automation, Migration & Validation Strategy, Cross-Platform Integration, Performance Optimization Key Competencies • Technical Leadership • Advanced Problem Solving • Automation & Continuous Improvement • Customer & Stakeholder Management • Mentoring & Knowledge Sharing