About this role
Process Executive - Sales Admin
Job Description: Responsibilities
• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge. • Responsible of Information gathering and data consolidation of each quote request. • Handle incoming quotation requests including overseas requests from other NTT Offices. • Frequent follow up call required to achieve client request closure within SLA given. • Process and follow-up on dispute case or open issues within SLA given. • Dealing with external and internal queries in a professional, client-oriented manner. • Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required. • Establish and maintain good relationship with decision-makers, internal and external Stakeholders. • Responsible for QA process. • Provides mentorship & guidance to new joiners. • To assist in order submission if required. • Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.
Requirements
• Diploma or degree in Business or any related field. • More than 2 years’ experience in Sales Support role of IT industry. • Good in English, Mathematics, Excel and Microsoft Outlook. • A good understanding of Sales/buying cycle and ability to handle dispute case. • Good Problem-Solving skill. • Meticulous and Detailed in numbers.