About this role
Lead Ops Processor| Mil Boots to Banking - Vet Initiative - Des Moines
Job Description: ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. About this role: Wells Fargo is seeking a Lead Operations Processor within Commercial Banking Operations group as part of Wholesale Operations. • 2nd Pass Remittance • Dispositions • Cash Research and ePay • Special Handling Cash In this role, you will: • Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team • Provide feedback and present ideas for improving or implementing processes and tools within Operations group • Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation • Prioritize work and provide daily work leadership and mentorship to team • Provide training and technical guidance to less experienced staff • Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals • Interact with internal customers • Receive direction from leaders • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements • Serve as a resource to other departments on transaction structure, documentation, and company policies
Required Experience: Required Qualifications: • 4+ years of Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Job Expectations: • This position is not eligible for Visa sponsorship • Candidate must be based out of posted location • This position offers a hybrid work schedule • Relocation assistance is not available for this position • Ability to work additional hours as needed Posting Location: 801 Walnut St DES MOINES, IA
Posting End Date: • 29 Sep 2026 • *Job posting may come down early due to volume of applicants.
Preferred Experience: Desired Qualifications: • Military experience researching and assessing questions, process, and procedures to make recommendations on solutions • Military experience with tracking information in multiple computer systems with high level of accuracy • Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers • US Military Service in US Army, US Marine Corps, US Navy, US Air Force, US Coast Guard, US Space Force • Experience reviewing and researching banking transactions, payments, remittance exceptions, cash application discrepancies, and account activity • Strong knowledge of financial services operations, including investigations, fraud detection, anti-money laundering (AML), Bank Secrecy Act (BSA), and regulatory compliance requirements • Experience utilizing multiple research and servicing systems such as InfoLease, ISM, and other operational research tools to investigate and resolve complex issues • Proven analytical skills with the ability to research, interpret, and summarize large volumes of data while identifying trends, discrepancies, and root causes • Demonstrated ability to make timely and independent decisions when resolving payment exceptions, cash application issues, and operational inquiries • Strong attention to detail, accuracy, and quality while handling sensitive financial transactions and confidential customer information • Knowledge and understanding of regulatory compliance requirements, including USA PATRIOT Act, AML, and customer/entity verification processes • Ability to effectively navigate multiple systems, applications, and search tools while managing competing priorities in a fast-paced, deadline-driven environment • Excellent verbal, written, and interpersonal communication skills with the ability to collaborate across teams and organizational levels • Proven ability to adapt to new policies, procedures, systems, and business processes while maintaining productivity and quality standards • Intermediate proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Access • Ability to train, mentor, and provide guidance to team members while contributing to a collaborative team environment • Demonstrated ability to consistently achieve high production, accuracy, and customer service standards