About this role
We are seeking a friendly and customer-focused Customer Service Representative to join our team at our Mid Rivers Mall Drive location in St. Peters. In this role, you will be the face of our organization, delivering exceptional service and support to our customers while maintaining a positive and welcoming environment. You will handle customer inquiries, resolve issues with empathy and professionalism, and contribute to creating memorable experiences that build customer loyalty.
Greet customers warmly and assist them with inquiries, purchases, and service requestsListen actively to customer concerns and provide thoughtful, timely solutionsProcess transactions accurately using point-of-sale systems and handle cash/card paymentsAddress customer complaints with patience and professionalism, working toward satisfactory resolutionsMaintain product knowledge and provide recommendations that meet customer needsKeep the customer service area organized, clean, and well-stockedFollow company policies and procedures while maintaining a customer-first mindsetCollaborate with team members to ensure smooth operations and consistent service qualityDocument customer interactions and feedback for continuous improvementSupport additional store operations as needed during peak hours or special events Excellent verbal and written communication skillsStrong active listening and empathy skillsProven ability to remain calm and professional when handling difficult situationsProblem-solving mindset with a focus on customer satisfactionBasic computer literacy and familiarity with point-of-sale (POS) systemsAvailability to work flexible hours, including weekends and holidaysAbility to stand for extended periods and lift up to 25 pounds occasionallyPreferred: Experience with customer relationship management (CRM) systemsPreferred: Multilingual capabilitiesPreferred: Previous sales or upselling experience BENEFITS
Flexible HoursCompetitive wagesEmployee discount on all food itemsAdvancement opportunitiesPaid TrainingIncredible Bonus StructureOffered Health, Dental & Vision Insurance after 60 days of employmentVoluntary accident coverage/Critical illness coverageFlexible Spending AccountsAbility to contribute to a 401(k)