About this role
Programme & Project Change Planning
Develop and manage integrated change plans for a programme or multiple projects, aligning activity to delivery milestones, dependencies, business readiness needs and relevant portfolio priorities.Conduct change impact assessments to identify and manage impacts across processes, technology, roles, capabilities, ways of working and operating models.Translate programme and project outcomes into practical business change activity, ensuring impacted teams understand what is changing, why it matters and how new ways of working will be adopted.Assess the impact of digital change on customer, colleague and operational experiences, ensuring change interventions support simple, consistent and sustainable adoption.Identify, manage and mitigate change-related risks, issues, dependencies and resistance throughout the programme or project lifecycle.Business Readiness, Deployment & Adoption
Contribute to business readiness activity for releases, deployments and phased rollouts, ensuring impacted teams have the knowledge, support, processes and capacity required to adopt the change.Support implementation, go-live, transition planning and hypercare, enabling a smooth move to business-as-usual operations.Define and track change readiness, adoption and engagement measures, using data and stakeholder insight to identify gaps, refine interventions and support benefits realisation.Establish and support change networks to accelerate adoption, gather feedback and embed sustainable ways of working.Capture lessons learned, adoption insights and continuous improvement opportunities from programme and project delivery, sharing relevant insight to support broader portfolio learning.Stakeholder Engagement & Change Communications
Map, manage and engage complex stakeholder groups across business, technology and operational teams, ensuring change impacts, risks and readiness requirements are understood and acted upon.Partner with business leaders, Portfolio team, Product, Technology, SMEs, Communications, Learning and People & Culture teams to deliver an integrated change experience.Design and deliver stakeholder engagement, communications and learning interventions tailored to the needs of impacted audiences and aligned to Portfolio communications approach.Drive stakeholder commitment and readiness by building awareness, understanding and engagement across impacted teams.Governance, Insight & Continuous Improvement
Provide clear change status reporting into programme governance and relevant portfolio forums, highlighting readiness, adoption, stakeholder engagement, risks, dependencies and decisions required.Contribute to programme governance forums, escalating risks, dependencies and decisions and ensuring appropriate alignment with portfolio governance where required.Ensure programme and project level change activity aligns with enterprise change methodologies, governance standards and broader Digital Transformation objectives Experience & Knowledge
Degree or equivalent experience required5+ years in Change Management or Transformation rolesExperience delivering change across multiple projects or a medium-sized programmeHands‑on experience performing Change Impact Assessments, stakeholder analysis, communications, and training planningStrong understanding of change management frameworks and structured delivery environments (e.g., Agile, Waterfall)Experience supporting go‑live preparation, hypercare, and BAU transitionExperience delivering change within customer-facing, operational or digitally enabled business environments.Experience assessing and managing change impacts across end-to-end business processes and cross-functional teams.Nice to have:
Exposure to retail transformation changeExperience working across geographies or delivering change in multi‑market environmentsExperience working within a federated transformation model or matrix organisationChange Management certification preferred but not essentialSkills
Strong planning and organisation skills, able to manage multiple prioritiesStrong facilitator, able to run workshops, briefings, and targeted engagement sessionsExcellent communication skills - written, verbal, and visualAbility to analyse and simplify complexity and translate into actionable plansStrong interpersonal skills with the ability to work across diverse stakeholder groupsAbility to track readiness, adoption, benefits, and insightsNice to have:
Data interpretation, storyboarding, and insight generation.Ability to coach teams through change and build local change capabilityPersonal Attributes
Positive, adaptable, and resilientCollaborative and team‑orientedClear communicator who can influence and support at all levelsPractical, hands‑on, and delivery‑focused About Primark
Excited? Good. Because it’s energising to put your skills to work, in a growing global business committed to encouraging people to express themselves – and feel a sense of belonging. Apply to be part of Primark’s future, today… and enjoy career growth, our way.
At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.
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