About this role
We are seeking an exceptional Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake.
We are building the next generation identity security platform for the multi-cloud era - will you join us?
You will:
Strategic Leadership & Technical Execution
Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomyNavigate ambiguous problem spaces and deliver innovative solutions under tight deadlinesArchitect and deploy solutions for Cloud Prem and SaaS customers at scaleDrive technical innovation and establish SRE best practices across the organizationRespond to critical incidents, lead root cause analysis, and implement long-term resolutionsDevelop automation solutions to streamline operations and reduce manual workloadParticipate in on-call rotation and ensure effective incident handoff and documentationLead compliance-focused infrastructure initiatives and partner with Security teams on control implementation across cloud environmentsCross-Functional Collaboration & Communication
Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectivesCommunicate complex technical concepts effectively to technical and non-technical audiences, including executivesInfluence technical decisions across teams through thought leadership and demonstrated expertiseBuild consensus and drive adoption of new tools, processes, and architectural patternsCustomer-Facing Technical Leadership
Provide tier 2/3 technical support to enterprise customers for complex troubleshootingWork directly with customer technical teams to resolve deployment, configuration, and integration challengesConduct technical onboarding and provide expert guidance on platform architecture and best practicesCreate customer-facing documentation, troubleshooting guides, and run-booksLead customer calls and technical discussions as a trusted advisor
Team Development
Mentor SRE and engineering team members, elevating technical capabilitiesFoster a culture of reliability, operational excellence, and continuous improvement
Required Experience
US Citizenship Required — role requires or may require federal security clearanceBS degree in Computer Science or related field (or equivalent practical experience)7+ years in Site Reliability Engineering, DevOps, or Infrastructure EngineeringProven track record leading large-scale, cross-team infrastructure projects from conception to productionDemonstrated ability to work autonomously on ambiguous projects with tight deadlinesHands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collectionTechnical Expertise
5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automationExpert-level experience with Kubernetes, Helm, Linux, and TerraformStrong experience with GitOps model, distributed version control, and CI/CD pipelinesProficiency with monitoring tools (Prometheus, Grafana, DataDog)Strong programming/scripting skills (Python, Go, Bash) for automation and reading codesDeep understanding of distributed systems, microservices, and reliability patternsExperience with Bazel and CueLang a plusExperience implementing compliance-as-code patterns and automated compliance scanning/remediationLeadership & Communication
Exceptional ability to articulate complex technical concepts to diverse audiencesTrack record of driving technical change across organizational boundariesSuccessfully delivered multiple complex projects under tight deadlinesStrong customer service orientation with patience and empathyWork Style
Thrives in ambiguous environments and makes progress without perfect informationHands-on, "can do" attitude with bias for actionLow ego and high intellectual curiosityComfortable working across time zonesSelf-motivated with strong ownership mentalityComfortable managing ambiguity in regulatory environments and compliance requirementsWhat Sets You Apart
You don't wait for perfect information—you make calculated decisions and drive progress even when requirements are unclear. You've successfully navigated organizational complexity to deliver critical projects on aggressive timelines while building strong relationships across teams and with customers. You view incidents as learning opportunities and naturally raise the bar for technical excellence wherever you go
For positions in this location, we offer a base pay of $114,700 - $195,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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