About this role
At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
Vitrolife Group is seeking an experienced Technical Service Engineer based in Ontario, Canada, to join our team. In this role, you will maintain, troubleshoot, repair, and install advanced fertility laboratory equipment while providing technical support to customers across North America.
This is a full-time position with nights and weekends available for on call rotation with the other service team members.
Key Responsibilities:
Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
Install capital equipment at customer sites according to specifications
Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite
Provide timely and professional technical support to customers and internal teams
Document service activities and maintain accurate records
Collaborate with cross-functional teams to resolve complex technical issues
Maintain a high level of customer satisfaction through proactive communication
Travel extensively (minimum 80%) to support installations, service calls, and training
Qualifications:
Education:
Minimum: Associate degree in a technical or engineering program
Preferred: Bachelor’s degree in engineering or related field
Experience:
Minimum: 1–2 years in a technical or engineering role
Preferred: 4–8 years in technical service, engineering, or equipment repair
Technical Repair Experience
Hands-on experience with hardware assembly and software configuration
Familiarity with IT troubleshooting, networking, and system integration
Experience in electronic or pneumatic systems preferred
Knowledge, Skills, and Abilities:
Strong understanding of electromechanical systems, including pnemation
Advanced PC knowledge: hardware assembly, software setup, and networking
Skilled in diagnosing and resolving technical issues across IT and lab equipment
Professional appearance and communication in customer-facing settings
Organized, logical, and detail-oriented approach to problem-solving
Ability to follow protocols and ask clarifying questions when needed
Comfortable working independently and managing extensive travel schedules
Benefits
Paid Time Off and Paid Holidays
Medical, Dental, Vision
Basic Life and AD&D Coverage
Voluntary Life Insurance
Long-Term Disability
Employee Assistance Program (EAP)
RRSP with Employer Match
This position is contingent on the successful completion of a background check. Applicants must be legally eligible to work in Canada.
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment.
We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.