About this role
Job summary
At Royal Trinity Hospice, we are transforming how technology supports compassionate care. This role is central to empowering our staff and volunteers with the digital confidence and skills they need to deliver outstanding services. Youll join a forward-thinking team driving digital inclusion, innovation, and real organisational impact.
Main duties of the job
As the Digital Educator, you will:
Lead, design, and deliver a structured digital skills programme aligned to organisational priorities Implement the Hospices Digital Skills Programme -DSP, ensuring an appropriate range of digital skills interventions covering clinical and non-clinical platforms and Microsoft applications are in place to support staff over the next 2 years Supporting staff and volunteers to build confidence in Microsoft 365 and other core digital tools Creating engaging learning content -workshops, guides, videos, bite-sized learning Identifying digital skills gaps and tailoring interventions to different teams and roles Acting as a digital champion, promoting best practice and adoption across the organisation Working closely with IT and business teams to embed digital tools into everyday workflows Monitoring and reporting on the adoption, engagement, and impact of digital initiatives Lead the IT Induction programme, developing the IT induction content in line with current and new digital platforms and implementations.
Embed the programme, supporting staff (such as IPU) to access digital platforms they need to work and thrive in their role. Escalate issues as appropriate.
Lead the Tech Buddy programme, supporting the Head of Technology and Digital to develop this group with regular meetings, comms, training opportunities and acknowledgement.
About us
We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness payLength of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness payA pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pensionA generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)Cycle to work scheme and interest-free season ticket loans availableFree eyesight test for DSE users and a contribution towards the cost of glasses25% store discount in Trinity shopsLife assurance coverLots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden partyRegular ballots for donated free tickets and prizesAccess to courses of free counselling
Job description Job responsibilities
Grow: Whats in it for You
At Royal Trinity Hospice, we focus on nurturing your professional journey
Learning: Access tailored training and continuous development opportunities. Career Growth: Opportunity to shape and lead a key organisational initiative in digital transformation Personal Development: Freedom to innovate, test new approaches, and influence organisational culture Decision-Making Impact: Influence decision-making by utilising data analytical skills to make informed decisions on Digital skills-related activities. Growth: Play a key role in shaping a Hospice's digital skill development, driving innovation and impact for patients.
Think: Who Were Looking For
Passionate about helping others develop confidence with technology Enjoy simplifying complex digital tools into practical, accessible learning Value data-driven insights to improve engagement and learning outcomes Stay up to date with digital skills trends, workplace learning, and Microsoft 365 capabilities Excels at analysing data to inform decisions and improve the use of the digital infrastructure at the hospice, including modern tools. Has a collaborative mindset to build relationships across the organisation and can persuade and influence the development of digital awareness.
Show: How Youll Shine
Your success in this role will come from Integrity and Excellence:
Collaboration: Working with clinical, retail, fundraising, and support teams to understand their needs Execution: Delivering high-quality, engaging learning experiences that drive behaviour change Adaptability: Tailoring approaches to different levels of digital confidence across the organisation Influence: Encouraging adoption and embedding a positive digital culture
Person Specification
Qualifications Essential
Understanding of digital learning approaches e.g. blended learning, adult learning principles Good working knowledge of Microsoft 365 Teams, SharePoint, OneDrive, Outlook, Copilot desirable Awareness of digital inclusion and accessibility best practices
Experience Essential
Experience delivering training, facilitation, or learning programmes Experience supporting digital adoption or change initiatives Experience working in a multi-disciplinary organisation (healthcare or charity desirable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Trinity Hospice
Address 30 Clapham Common North Side
London
SW4 0RN
United Kingdom
Employer's website https://www.royaltrinityhospice.london/ (Opens in a new tab)