About this role
Job summary
Are you passionate about people, leadership, and unlocking potential? Do you thrive in a dynamic environment where no two days are the same? Do you love to facilitate great learning experiences? We're looking for a Learning & Development Manager to help us build a brilliant, compassionate, and forward-thinking NHS workforce.
In this exciting role, you'll:
Be a trusted advisor to managers and staff on all things learning and development. Lead inspiring training and development initiatives that are in line with the new NHS Leadership & Management Framework: Leadership and Management Framework Deliver engaging, impactful learning experiences--from engaging training delivery, to team building. Provide support Trust wide through the delivery of our People strategies and projects.
Main duties of the job
You'll need to bring:
Training/ learning/ facilitation delivery skills Coaching experience and a passion for people development Outstanding communication and influencing skills Knowledge of L&OD best practices The drive to lead projects, organisational development interventions and shape future-ready teams This is your chance to make a real impact across the organisation- empowering individuals, enhancing services and helping to shape a positive culture!
You will drive the continuous professional development of our staff through the identification and provision of learning and development opportunities. You will actively support a culture of learning and personalised, impactful development.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description Job responsibilities
Our ideal candidate will hold a recognised and relevant learning qualification. You will have knowledge of current issues and future trends in learning. You will have demonstrable experience of delivering high-quality learning and facilitation with the ability and drive to develop and deliver improvement to learning and strategies that support this. You will have developed strength in supporting teams and have experience of embedding a learning culture across organisations.
This advert will close on 22 September 2026.
NWAS is committed to employing compassionate, inclusive adaptive leaders. We offer a dynamic recruitment process, enabling applicants to work together, be at their best to make a difference, in line with our Trust values and leadership philosophy. Applicants are requested to be available on 1st October 2026 for the selection process.
As part of the recruitment process, if you are successfully shortlisted, you will be invited to take part in an Assessment Centre. This may include completion of group activities, delivering a micro teach or similar, followed by a professional discussion.
The dates of these elements are as follows:
Notification of final shortlisting by 28th September 2026. Assessment centre will take place on 1st October 2026. Please contact Danielle Soens-Hughes, Head of Learning and Leadership [email protected] for a chat about the role!
Person Specification
Skills / Competencies Essential
Highly developed coaching skills Able to communicate complex and sensitive information to staff at all levels of the organisation and to external agencies, using a range of techniques Excellent written and verbal communication skills, with the ability to present and explain complex information clearly Effective presentation and organisational skills Ability to negotiate and influence persuasively, commanding confidence and respect from colleagues, staff and representatives Strong analytical, problem-solving, reasoning and decision-making skills Ability to design, deliver and facilitate training and learning interventions Ability to maintain confidentiality and handle sensitive situations appropriately Strong management, motivation and leadership skills Able to work to tight deadlines and pay close attention to detail Able to prioritise and manage own workload, proactive and self-motivated Flexible, highly motivated and able to project a professional image Demonstrable compassionate and inclusive leadership Experience in the application of HR processes Demonstrable experience of line management responsibilities
Qualification and Knowledge Essential
Masters-level qualification or equivalent experience, or willingness to work towards Recognised coaching qualification CIPD registration, or willingness to work towards Evidence of relevant continuing professional development (CPD) Knowledge and understanding of key issues within the NHS and/or other public sector organisations
Experience Essential
Experience of providing advice and guidance on Learning & Development Experience of developing and delivering learning interventions to meet specific needs Experience of managing organisation-wide processes (such as appraisal) and monitoring continued performance against required standards Full driving licence and able to travel across the Trust footprint
Values and Behaviours Essential
Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable Being at our best - professional and adaptable and takes pride in work Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Ambulance Service NHS Trust
Address Ladybridge Hall
Bolton
BL1 5DD
United Kingdom
Employer's website https://www.nwas.nhs.uk/ (Opens in a new tab)