About this role
Job summary
The post holder will manage the delivery of a high quality, safe and compassionate healthcare service to patients. They will have responsibility for ensuring that all administrative processes are efficient and effective and enable the team and the Trust to meet high standards of performance. The post holder will have specific responsibility for driving forward excellent standards of customer service taking action where levels of service delivery fall short of what is required or do not uphold Trust values. The post holder will line manage a team of administrators and will be responsible for organising workload and cover, recruiting and inducting new staff members, identifying training and support required by individuals and managing performance.
Main duties of the job
Roles and responsibilities
Maintaining Cardiology Medical rota in accurate and timely manner to ensure all planned (annual, study leave) and sickness absences are reflected in real time.
Effectively coordinating Cardiology Medical rota ensuring reallocation of staff to cover shortfalls and any gaps are escalated in a timely manner.
Ensuring timely distribution of most recent rota to all stakeholders
Facilitating and attending regular meetings with clinical rota managers
Continuously liaising with Assistant service manager to stay up to date with upcoming changes in establishments, identifying the impact on the rota and assisting in taking mitigation steps
Administration office
Take overall responsibility for efficient running of the administrative function, maintaining effective office/ departmental systems and processes.
Work with other members of the wider team to ensure quality standards are adhered to.
Ensure that the team is aware of relevant Trust policies and procedures relating to HR processes and service delivery.
Develop new processes for the service with a view continuously improving the patient experience.
Take responsibility for patient/client care in terms of dealing with complex patient queries, particularly where patients are distressed and emotional.
Manage complex patient queries referred from other staff to an appropriate resolution.
About us
Our objectives set out how we plan to realise our vision. They offer our employees, partners and our communities clarity about what we will do.
We will provide high-quality, timely and equitable care in a sustainable way We will be a high-quality employer where all our people feel they belong and are empowered to provide excellent services and grow their careers We will base our care on high-quality, responsive, and seamless non-clinical and administrative services We will build high-quality, trusted ways of working with our local people and partners so that together we can improve the health of our communities Organisational Values
All staff employed by the Trust are expected to embody our 'HEART' values throughout their employment. The values describe how we interact with each other and our patients and underpin everything we do and say to achieve our vision:
Honesty - open and honest in everything we do
Equity - we value all people equally and treat them fairly whilst recognising their individuality
Accountability - we will provide excellent care and ensure the safety and wellbeing of all patients
Respect - we treat everybody the way we would like to be treated
Teamwork - we work together to make improvements, delivering consistent, high quality, safe care
Job description Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education/ qualifications Essential
Educated to NVQ Level 3 in business administration or similar experience
Desirable
Junior management qualification or equivalent experience
Knowledge and experience Essential
Working knowledge of a range of CERNER EPR and MS Office applications Experience of staff management, including objective setting and appraisal, performance review & people development
Desirable
Understanding of clinical rotas Experience in dealing sensitively with a range of people issues and complaints
Skills Essential
Ability to develop working processes for the team and create a positive working environment to ensure effective performance Ability to use initiative and act independently within remit
Desirable
Working knowledge of HR policies
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name London North West University Healthcare NHS Trust
Address Cross site: Northwick Park, Ealing and Central Middlesex Hospital
Watford Road
Harrow
HA1 3UJ
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)