About this role
Job summary
Elizabeth House Medical Practice is looking for an enthusiastic, caring and reliable Healthcare Assistant with phlebotomy expereince to join our friendly and supportive practice team.
This is an excellent opportunity for an experienced Healthcare Assistant who enjoys working directly with patients and being part of a busy general practice team.
The successful candidate will work alongside our GPs, Practice Nurses, Clinical Pharmacist and wider practice team to provide high-quality care to our patients. We are looking for someone who is professional, approachable, well organised and able to work both independently and as part of a team.
Previous experience of working within general practice or another healthcare setting would be desirable. Phlebotomy experience is essential, although training and support can be provided to develop additional HCA skills and competencies.
We are particularly looking for someone who takes pride in their work, communicates well with patients and colleagues and is willing to contribute positively to the continued development of our nursing and clinical team.
Main duties of the job
The role will involve providing a range of Healthcare Assistant and phlebotomy services to our practice population.
The main duties will include:
Phlebotomy and preparation of samples for laboratory collectionBlood pressure monitoringECGsNHS and new patient health checksUrinalysis and collection of patient samplesHeight, weight and BMI measurementsSupporting long-term condition monitoringSimple wound care and dressings, subject to competencySuture and staple removal, subject to competency24-hour blood pressure monitoringAssisting clinicians with minor procedures and clinics where requiredChaperoning patients when requestedMaintaining accurate and contemporaneous patient recordsMaintaining clinical stock and ensuring treatment rooms and clinical areas are appropriately stockedSupporting vaccine and cold-chain monitoring where trained and appropriateFollowing infection prevention and control proceduresUndertaking appropriate training and maintaining competencies relevant to the roleSupporting the nursing and wider practice team with other appropriate clinical dutiesThe exact duties will depend upon the successful candidate's existing experience and competencies, with opportunities to develop additional HCA skills following appropriate training and assessment.
About us
Elizabeth House Medical Practice is a friendly GP practice based in Warlingham, Surrey, caring for a practice population of over 6,000 patients.
We pride ourselves on providing high-quality, patient-centred care and maintaining a welcoming and supportive environment for both our patients and staff.
Our multidisciplinary team includes GP Partners, Salaried GPs, ANP, Practice Nurses, Healthcare Assistants, a Clinical Pharmacist and an experienced reception and administration team. We work closely together and value good communication, teamwork and mutual support.
The practice is part of North Tandridge Primary Care Network, working collaboratively with neighbouring practices and other healthcare organisations to provide and develop services for our local population.
We use EMIS Web as our clinical system and embrace digital systems and new ways of working to improve patient access and support efficient delivery of care.
We are looking for someone who would like to become a valued member of our team and contribute to the friendly, professional and patient-focused culture of Elizabeth House Medical Practice.
Job description Job responsibilities
HEALTH CARE ASSISSTANT / PHLEBOTOMIST
HOURS: 28 hours per week hours to be negotiated over 4 days
Job summary
Working under the direct supervision of the nurse practitioner and senior practice nurses and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.
Duties and responsibilities:
New patient health checks
ECG recording
Phlebotomy
Minor wound care under the direct supervision of the practice nurse
Flu vaccination and pneumococcal under PSD completed by GP
Chaperoning duties
Checking trollies in clinical rooms to ensure stock is in date and available for all clinicians
Check the emergency trolley weekly
To order pathology supplies and medical supplies.
Ensure stock rotation and recording of deliveries
Monitor fridge temp each morning on the remote website, in line with the cold chain policy
Processing and management of laboratory samples requested by GPs/nurses
Assisting in the assessment and surveillance of patients health and well-being
Helping to raise awareness of health and well-being, and how it can be promoted
Assisting with the collection and collation of data on needs related to health and well-being
Assisting the admin in the booking of annual reviews and recall for new patient health checks
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness, and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc, is sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate. Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training Routine management of own team / team areas, and maintenance of workspace standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resourcesCommunication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work
Person Specification
Experience Essential
Essential Previous experience working in a healthcare or patient-facing environment. Experience of taking blood samples independently and safely. Ability to communicate effectively and sensitively with patients. Understanding of patient confidentiality and information governance. Ability to work independently within agreed competencies and recognise when clinical advice is required. Ability to work effectively as part of a multidisciplinary team. Good organisational and time-management skills.
Desirable
Previous experience as a Healthcare Assistant/Phlebotomist within general practice or primary care. Experience using EMIS or a similar clinical system. Experience undertaking HCA procedures such as ECGs, blood pressure monitoring, NHS Health Checks, urinalysis, wound care and suture/staple removal. Experience of clinical stock management and maintaining clinical areas.
Additional Criteria Essential
Caring, compassionate and patient-focused approach. Friendly, professional and approachable manner. Reliable, punctual and well organised. Flexible approach to work and willingness to support colleagues. Commitment to infection prevention and control, safeguarding, health and safety, equality and diversity. Willingness to undertake an appropriate DBS check. Ability to maintain strict patient confidentiality at all times. Ability to work the hours required by the practice.
Qualifications Essential
Essential Competent and experienced in phlebotomy. Good standard of written and spoken English. Basic IT skills. Willingness to undertake mandatory and role-specific training. Willingness to maintain and develop competencies relevant to the HCA role.
Desirable
Desirable Care Certificate, Healthcare Assistant qualification or equivalent. Relevant clinical training and competency certificates. Training in ECGs, NHS Health Checks, wound care, suture/staple removal, urinalysis and blood pressure monitoring.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Elizabeth House Medical Practice
Address Elizabeth House Medical
515 Limpsfield Road
Warlingham
Surrey
CR6 9LF
United Kingdom
Employer's website https://www.elizabethhousemedicalpractice.nhs.uk/ (Opens in a new tab)