About this role
Job summary
As a GP Receptionist at Yorkleigh Surgery, which is part of the Inspire Healthcare group, you will be the first point of contact for our patients, providing a professional, friendly and efficient service both in person and over the telephone. You will play an important role in ensuring patients receive a positive experience and are directed to the most appropriate care and support.
You will be responsible for managing appointment bookings, responding to patient enquiries face to face, online and by telephone, and providing appropriate information and signposting to other services where required.
The role involves handling a high volume of telephone calls, welcoming and assisting patients at reception, processing requests and undertaking a wide range of administrative duties. You will be required to record information accurately on clinical systems and ensure that patient information is handled with confidentiality, professionalism and care.
You will work closely with GPs, nurses, healthcare professionals and the wider practice team to support the smooth and effective day-to-day running of the practice and contribute to the delivery of high-quality patient care.
This is a varied and rewarding role which requires excellent communication and organisational skills, attention to detail and the ability to remain calm, courteous and professional in a busy and sometimes challenging healthcare environment.
Main duties of the job
Warm, friendly and approachable, with a genuine desire to help people.A confident communicator who can build positive relationships with patients and colleagues.Organised and proactive, with the ability to manage a busy and varied workload.Calm, professional and resilient, particularly when dealing with challenging situations.A good team player who is happy to support colleagues and contribute to the wider practice.Confident using technology and willing to embrace new digital ways of working.Accurate and attentive to detail, particularly when recording information on clinical systems.Able to use initiative, think on your feet and find solutions to help patients.Committed to maintaining confidentiality and treating every patient with dignity and respect.Experience in general practice or healthcare is desirable, but attitude is just as important as experience. If you are enthusiastic, compassionate and keen to develop your career in primary care, we would love to hear from you.
About us
Inspire Healthcare is a forward-thinking GP Partnership bringing together five practices across Gloucestershire, with a shared ambition to provide excellent, accessible and personalised healthcare to our local communities.
We are proud to be a collaborative and innovative organisation. While each of our practices has its own identity and strong connection with its local community, we work together as one team, sharing ideas, expertise and resources to continually improve the care and experience we provide.
We believe that the future of general practice is about embracing change, using technology intelligently and finding new and better ways of working. From digital services and new approaches to patient access, to developing our teams and working collaboratively across our practices, we are always looking for opportunities to improve.
Most importantly, our people are at the heart of Inspire Healthcare. We want our teams to feel valued, supported and empowered to make a difference. We encourage people to share ideas, learn from each other and play an active role in shaping how we work.
We are a friendly, welcoming and inclusive organisation, where teamwork matters and everyone has an important part to play. Whether you are joining one of our practice teams or working across the wider group, you will become part of a supportive organisation that is passionate about its people, its patients and the future of primary care.
Job description Job responsibilities
Greet patients warmly and assist them with the check-in process.Manage appointment scheduling and confirmations, ensuring an organised calendar for healthcare providers.Answer phone calls promptly, addressing patient inquiries and directing calls to appropriate personnel.Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations.Collaborate with medical staff to ensure smooth operations within the practice.Keep the reception area tidy and organised, creating a pleasant environment for patients.
Person Specification
Experience Essential
Friendly, welcoming and approachable, with a genuine desire to help patients. A confident and effective communicator, both face to face and over the telephone. Organised and reliable, with good attention to detail. Able to remain calm, professional and compassionate in a busy environment. A positive team player who enjoys working collaboratively with colleagues. Confident with technology and willing to learn and embrace new ways of working. Able to use initiative and good judgement when supporting patients. Committed to confidentiality, equality and providing excellent patient care. Flexible and willing to contribute to the wider practice team.
Desirable
Experience of working in primary care / GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Yorkleigh Surgery
Address 93 St. Georges Road
Cheltenham
Gloucestershire
GL50 3ED
United Kingdom
Employer's website https://www.yorkleighsurgery.co.uk/ (Opens in a new tab)