About this role
Job summary
The ability to speak Welsh is essential for this post
This post is fixed term/secondment until 31/03/27 due to meeting the needs of the service
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Gwynedd Flying Start Team Admin support Band 2To be an effective member of a multidisciplinary Health Visiting Team that promote the health and wellbeing of children in a designated caseload. To provide and organise a comprehensive high level, efficient, accurate and prompt administrative service to the Health Visiting team and assist in the smooth running of the service. The post holder deals with highly sensitive and confidential issues relating to issues affecting the clients and their families.
As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.
Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity. Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager.
Knowledge and understanding of the structure, policies, management and operational procedures within the Administration Office and for the Health Board as required, in dealing with internal and external enquiries in a competent and confident manner.
Main duties of the job
Undertake clerical and word processing duties. Sending out of information within specified time scale. Correct/accurate use of patient information using the patient administration systems. Maintain case notes in good condition. Booking /rearranging of meetings/appointments. Deal with enquiries either on the telephone/face to face. File reports/ letters or relevant information following relevant protocols. Dealing with incoming/outgoing mail and distribute accordingly. Undertake such miscellaneous clerical duties as necessary. Undergo any training relevant to the job role. Collecting information in connection with Health Visiting/sleep clinic by ensuring up to date and accurate patient information is available. Adhere to all Health Board policies/procedures. Clear and accurate communication. Work flexibly to meet service demands. Plan, organise, prioritise and manage own workload. Responsible for ensuring safe use of equipment and resources in own work area and report any concerns appropriately. Use own initiative to recognise and deal appropriately with untoward and taking appropriate remedial action to rectify mistakes.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
application and interview Essential
Educated to a GCSE Standard NVQ 11 Administration or demonstrable experience Previous clerical /administration experience Knowledge of confidentiality Discrete and sensitive to the needs of others Flexible approach to working Willing to learn new skills- positive attitude Basic keyboard skills Able to use electronic information systems Ability to work to strict deadlines and prioritise tasks with minimal supervision Excellent communication skills with all stakeholders Able to work in a busy office and deal with a number of different tasks Ability to prioritise
Desirable
IT Qualification Knowledge of NHS processes. Previous use of oracle or similar system. Ability to travel
application and interview Desirable
Welsh language
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Bangor and Deiniolen sites
Ty Cegin, Bangor and Flying Start offices Deiniolen
Bangor and Deiniolen
LL57 1LR
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)