About this role
Job summary
Please note that this role will be part-time working 25-hours a week.
The Care Coordinator will be part of the Primary Care Network (PCN) Multi-Disciplinary Team (MDT) who are responsible for managing the care of people registered with practices within a particular PCN. This will involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.
Main duties of the job
The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.
A key part of the role of a care coordinator role is in the care Homes MDT: improving the continuity of care by acting as a point of contact for residents, families and professionals who visit care homes, such as MDT members and in-reach specialists.
They will support the MDT with the weekly virtual home round through identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within a single or multiple PCNs.
About us
Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 38 sites, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
The partnership offers a shared administrative and management structure, cutting down the time doctors have to spend on admin. It opens up economies of scale to get best value from budgets and can access new funding streams that are only available to large GP organisations. It has the resources to develop innovative services and effective partnerships with local hospitals and care services.
Job description Job responsibilities
Primary Duties and Areas of Responsibility
Multi-Disciplinary Teams
Overall responsibility for arranging the weekly PCN led MDT meetings (including the weekly virtual Care Home(s) MDT) and the smooth running of integrated care within the team setting. The key role of the Care Coordinator will be to schedule the weekly MDT meetings, manage the meeting agenda items; ensuring that all new referrals are identified, and information circulated to team members in advance of the meeting.
Coordinate and manage the administrative functions of MDT meetings.
Liaise with all clinical and non-clinical members in the MDT to ensure effective MDT function.
Take minutes of MDT meetings and disseminate; chase progress against actions identified in these meetings and ensure follow up where necessary.
Manage reporting required and associated within the DES specifications for required services. Please see the attached job description/person specification for full details.
Person Specification
Experience Essential
Experience in use of databases Experience of administrative duties Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality Working in a multi-disciplinary setting where influence and negotiation is required Knowledge/familiarity with medical terminology Working in a busy and demanding environment whilst delivering in a timely manner
Desirable
Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field Vulnerable adults awareness Experience of care of the elderly Understanding of current issues facing the NHS Knowledge of social services structures Training in continuing care criteria Understanding of health and social care processes
Qualifications Essential
ECDL or equivalent Diploma/ HNC level (or relevant experience) NVQ Level 3 Business Administration (or relevant experience) Ongoing internal and external training to keep up to date with changes/ developments
Desirable
Long term conditions training Welfare Rights basic training
Skills & Attributes Essential
Proven record of excellent written and verbal communication skills and interpersonal skills Evidence of excellent knowledge of Microsoft Office Able to deal with service users sensitively Able to work as part of a team Able to prioritise and manage own workload Excellent motivational and influencing skills Excellent negotiating skills Excellent interpersonal skills Strong analytical and judgement skills Ability to analyse and interpret information and present results in a clear and concise manner Excellent organisational and administration skills Experience providing advice/signposting to users
Desirable
Able to use NHS Choices website effectively (desirable)
Aptitude and Personal Qualities Essential
Professional attitude and assertive approach Committed to development Conscientious, hardworking and self- motivated to work with minimal supervision Creative and tenacious in finding solutions to difficult problems Ability to work with information, clinicians, social workers and managers Ability to meet deadlines and work under pressure Ability to engage and sustain relationships with all professionals, other organisations and service-users Approachable and flexible Honest and reliable Enthusiastic Sensitive to patients needs
Values, Drivers and Motivators Essential
Willingness to undergo further training or development Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities Access to and ability to use transport as travel between sites across the county will be required for meetings and training Willingness to undergo further training and development as the job develops
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Our Health Partnership
Address 1st Floor
1856 Pershore Road
Birmingham
B30 3AS
United Kingdom
Employer's website https://ourhealthpartnership.com/ (Opens in a new tab)