About this role
Job summary
We are seeking to appoint dynamic and enthusiastic candidates to the role ofPatient Pathway Coordinator, located at Cedar House, within our St. Michael's Community Hospital site within the Child Development Service Administration team.
There are 2x roles offered, with one being:
3x days per week: Monday, Thursday, & Friday (22.50 hours) 2x days per week: Thursday & Friday (15.00 hours) The appointed candidates will provide a high-level administrative service to the team of nursing staff to ensure the best level of care can be provided to all patients and service users who come into contact with the team. Training will be provided as required, and this role is a perfect opportunity for candidates wishing to pursue a career in the NHS within Operations.
Please note:
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Main duties of the job
The postholder will join a high performing administration team maintaining all patient pathways within the Enfield Community Services - Child Development Service Administration team, working alongside our Consultant Community Paediatricians, Community Nursing team, Community Allied Health Professionals, and support staff from across the Health Unit.
The postholder is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.
The postholder will proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved. They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospitalhere
Job description Job responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
Person Specification
Education & Professional Qualifications Essential
Educated to GCSE Level 4/C or functional skills level 2 or equivalent in English and Maths. Qualification in business administration at minimum of Level 2 or equivalent experience.
Desirable
Qualifications in IT services.
Experience Essential
Previous experience working within an administrative role. Experience dealing with the public in a workplace setting. Knowledge of NHS service provision including the pathway of care Knowledge of spreadsheet and data set maintenance and audit. Knowledge of key NHS systems including Careflow, DictateIT, CIP, DA Languages, and Envoy Messaging. Knowledge of confidentiality and data protection principles. Knowledge of health and safety Equality and diversity Experience of using a full range of IT/Patient administration systems
Desirable
Prior experience of patient administration work in a healthcare setting. Previous experience working within an administrative role within an NHS setting.
Skills & Aptitudes Essential
Ability to pay attention to detail. Ability to deal with difficult conversations and concerns. Able to work both autonomously and as part of a group setting. Able to demonstrate excellent communication skills. Able to meet changing and tight deadlines whilst delivering high quality results. Ability to adhere to provided instruction and processes. Good organisational skills. Ability to use MS Office package as required for the role.
Personal Qualities Essential
Enthusiastic and motivated. Good interpersonal skills. Professional approach to work. Accountability - Takes responsibility for own actions and promotes good team working. Openness - Shares information and good practice appropriately. Mutual respect - Treats others with courtesy and respect.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address St. Michael's Primary Care Centre
Gater Drive
London
EN2 0JB
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)