About this role
Job summary
The ADHD Administrator plays an essential role in supporting governance, quality and patient safety activity across our ADHD service. The PCS ADHD service is working across the interface between primary care, voluntary sector and secondary services, with the aim of improving the mental health and well-being of our communities.
You will provide administrative support including sending out requests and collating patient reports, booking and managing clinics, communicating with patients, supporting complaints, concerns and compliments, and supporting weekly multidisciplinary team meetings.
This is a hybrid role requiring you to work independently, manage your workload across different locations, and maintain a high level of organisation and attention to detail.
Main duties of the job
Provide day-to-day administrative support across the PCS ADHD service
Send patient communications by email and post
Monitor the ADHD inbox and other incoming correspondence and respond appropriately
Manage and book clinics and appointments
Accurately input and update patient notes and enter clinical decisions as requested
Provide administrative support in meetings, including preparing agendas, taking minutes and updating actions
Maintain and organise electronic and hard copy filing systems
Work alongside managerial and clinical leads to help ensure that high standards of governance, quality and patient safety are maintained across the service
Support the ADHD Team Manager and clinicians to ensure that systems, documentation and processes are well organised, accurate and up to date
Work effectively in a hybrid environment, requiring strong self-organisation and the ability to manage your workload across different locations
Undertake organisational tasks, communicate effectively, and prioritise competing demands in a sensitive and compassionate way
You will uphold PCS values and contribute to an inclusive, supportive and respectful workplace where everyone is valued, treated fairly and has the opportunity to thrive
You will contribute to a culture of continuous improvement and support the delivery of safe, effective and person-centred services
You will follow PCS policies and relevant professional standards
About us
Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.
Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.
Job description Job responsibilities
The ADHD Administrator plays an essential role in supporting governance, quality and patient safety activity across our ADHD service. The PCS ADHD service is working across the interface between primary care, voluntary sector and secondary services, with the aim of improving the mental health and well-being of our communities.
You will provide administrative support including sending out requests and collating patient reports, booking and managing clinics, communicating with patients, supporting complaints, concerns and compliments, and supporting weekly multidisciplinary team meetings.
This is a hybrid role requiring you to work independently, manage your workload across different locations, and maintain a high level of organisation and attention to detail.
Main Duties and Responsibilities Provide day-to-day administrative support across the PCS ADHD service.
Send patient communications by email and post.
Monitor the ADHD inbox and other incoming correspondence and respond appropriately.
Manage and book clinics and appointments.
Accurately input and update patient notes and enter clinical decisions as requested.
Provide administrative support in meetings, including preparing agendas, taking minutes and updating actions.
Maintain and organise electronic and hard copy filing systems.
Work alongside managerial and clinical leads to help ensure that high standards of governance, quality and patient safety are maintained across the service.
Support the ADHD Team Manager and clinicians to ensure that systems, documentation and processes are well organised, accurate and up to date.
Work effectively in a hybrid environment, requiring strong self-organisation and the ability to manage your workload across different locations.
Undertake organisational tasks, communicate effectively, and prioritise competing demands in a sensitive and compassionate way.
You will uphold PCS values and contribute to an inclusive, supportive and respectful workplace where everyone is valued, treated fairly and has the opportunity to thrive.
You will follow PCS policies and relevant professional standards, including those relating to information governance, safeguarding, confidentiality, health and safety and EDI.
You will contribute to a culture of continuous improvement and support the delivery of safe, effective and person-centred services.
This is not an exhaustive list of duties and responsibilities. You may be required to undertake other duties which fall within the grading of the post, as directed by the line manager.
Person Specification
Qualifications Essential
GSCE
Desirable
Vocational Level 3 qualification in Business Administration or similar relevant qualifications
Skills and Competencies Essential
Excellent written and verbal communication with the ability to communicate sensitively with service users Strong interpersonal skills, and customer service skills Confident with IT and in using a variety of systems including Microsoft Office
Desirable
Proven ability to work collaboratively across different teams and organisations
Attributes and Behaviour Essential
Ability to prioritise tasks and respond to changing or competing demands Ability to work independently and manage own workload Commitment to patient centred practice Flexible and adaptable, with a willingness to respond to changing service needs Positive approach to working collaboratively with colleagues across the service
Experience Essential
Experience in a similar administrative/ secretarial role
Desirable
Experience working in an NHS or Healthcare environment Experience using SystemOne or other clinical systems Awareness and understanding of information governance, confidentiality and GDPR requirements. Experience of working with people with ADHD, mental health needs or other neurodevelopmental conditions.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Sheffield
Address 28 Kenwood Park Road
Sheffield
South Yorkshire
S7 1NF
United Kingdom
Employer's website http://www.primarycaresheffield.org.uk/ (Opens in a new tab)