About this role
Job summary
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
We have an exciting opportunity for a customer / patient-focused individual to join our fantastic Outpatient Appointments Service Department.
The Post is for 37.5 hours a week with the ideal Candidate able to work between Monday to Saturday.
The Post will challenge your skills and allow you to progress and professionally-develop in a friendly and supportive team.
You must have good all-round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office.
Main duties of the job
We are responsible for scheduling outpatient services across multiple hospital and community sites in the South Tyneside and Sunderland location.The main office base is at Sunderland Royal Hospital but there are opportunities to work across various reception areas at a number of sites also.
You must have good all-round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office.
Experience of prioritising patients using a waiting list will be of benefit.
You will have attention to detail and the ability to prioritise incoming work, reporting to the Outpatients Scheduling Manager as necessary. With a strong emphasis on customer service, you will have good interpersonal skills.
You will play an essential role within the Team, helping to maintain standards and improve the Service for the benefit of patients and the clinical teams. You will be willing to adapt to change and learn new skills, having a good knowledge of office procedures, together with organisational and communications skills, delivering high-quality administrative services and customer care.
Join us and youll work with some of the best people in the NHS, thriving in a Trust united in its values, purpose and commitment to our patients and a drive for continual innovation and improvement.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description Job responsibilities
To enter patient referrals, arrange new and review outpatient appointments, and to register patient attendances adhering to agreed procedures. To provide Contact Centre and Reception cover across the Outpatient Services Department. To comply with the Trusts vision, values and behavioural compact.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Physical Skills Essential
Developed keyboard skills.
Experience Essential
Experience of reception / telephone duties. Working with the public in a customer-focused / service environment. Experience of clerical / admin work using IT skills. Experience of using Microsoft Office packages e.g. Word, Powerpoint, Excel, Access, Outlook.
Qualifications Essential
GCSE English Language Grade C / 4 or above, or equivalent. Vocational experience which provides a working knowledge of customer service environment and clerical duties.
Desirable
Knowledge of Meditech.
Skills and Knowledge Essential
Effective Interpersonal / communication skills. Effective written communication skills. Data input skills. Effective organisational skills. Able to work in busy office environment. Ability to prioritise workload. Ability to work independently or as part of a team. Ability to use initiative to problem-solve. Flexible approach.
Desirable
Use of Meditech PAS, NHS e-Referral System.
Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust
Address Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
United Kingdom
Employer's website https://www.stsft.nhs.uk (Opens in a new tab)