About this role
Job summary
An exciting opportunity has arisen to join The Christie NHS Foundation Trust as a Implementation Co-ordinator, playing a key role in one of the most significant workforce transformation programmes currently taking place across the NHS. The successful candidate will support the implementation of the NHS People Portal, the replacement for the current Electronic Staff Record (ESR), and improve the experience of staff and managers across the Trust.
Working within the Workforce Systems and Transformation Team, you will support the planning, coordination and delivery of all aspects of the Trust's implementation programme. You will work closely with the Implementation Lead, key stakeholders, managers and system users to ensure the successful deployment of the new system.
The role offers an excellent opportunity for an individual with experience of workforce systems, project support, training delivery and stakeholder engagement. You will act as a subject matter expert for the new system, providing guidance, troubleshooting support and practical solutions to help users adopt new ways of working. A significant element of the role will involve designing and delivering engaging training sessions, developing support materials and ensuring staff have the knowledge required of the new system.
This is a varied and rewarding role that will suit someone who enjoys working collaboratively, managing multiple priorities and contributing to large-scale organisational change.
Main duties of the job
The Implementation Co-ordinator will support the delivery of the Trust-wide implementation of the NHS People Portal, ensuring project milestones are achieved and stakeholders are engaged throughout the transition from ESR. Working alongside the Implementation Lead, you will coordinate implementation activities, monitor progress, identify risks and support effective communication across the organisation.You will act as a system administrator and subject matter expert, assisting with system configuration, user access management, data validation and testing activities. The post holder will provide first-line support to managers and staff, investigating and resolving system issues where possible and escalating complex matters appropriately. You will also work closely with internal stakeholders to ensure the system operates effectively and securely.A key responsibility of the role will be the development and delivery of training and user support. You will create and maintain training materials, facilitate workshops and training sessions, coordinate user engagement activities and provide ongoing support to staff as they adapt to new processes and ways of working. You will monitor training effectiveness, gather feedback and identify additional learning needs to ensure successful system adoption.
About us
The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.
We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.
We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.
Job description Job responsibilities DUTIES AND RESPONSIBILITIES System Configuration To act as System Administrator for the Future Workforce Solution; maintaining system security and assisting to resolve software and system operational problems as part of the implementation team. To undertake and maintain system configuration; ensuring the accuracy of data within the system reflects data that is held within the current workforce national management system. To support adequate assigning of relevant professional to ensure system users have the correct level of system access, To configure and maintain the Trusts current work structures and implement any future changes to work structures within the Future Workforce Solution. Technical/Administrative To ensure all new system users have received adequate training and have been issued with appropriate access levels to enable them to fulfil their job roles. To prepare documentation and training guides for the future workforce solution. To support with any training required or training materials required for system upgrades. To provide technical support and advice throughout regular system upgrade testing periods, recording any issues experienced with system configuration. To act as first line support for system users, providing advice and guidance, and resolving software problems where possible, or escalating to the system suppliers where not possible. To liaise with Digital Services for technical support and the resolution of hardware and networking issues. To discuss and communicate system downtime system users to ensure minimum disruption. To work with the Implementation Lead to develop a back-up/ recovery plan to maintain adequate provision of services in the event of scheduled or unscheduled downtime. To produce accurate and statistical reports, both verbal and written, to support the Implementation Lead with system rollout. Manage personal calendar to coordinate and organise administrative arrangements for user training sessions with relevant department leads and professional user groups. Project Responsibilities To work with staff and identified key stakeholders to implement the system trust wide. To assist the Implementation Lead to co-ordinate phasing of implementation project. Support the Project Lead to manage change process with all stakeholders and ensure effective communication. Ensure potential blocks and difficulties are communicated to Implementation Lead. Work with legacy system to ensure accuracy of data is appropriate for transfer to the Future Workforce Solution. Support the Implementation Lead to implement an effective system to evaluate and measure benefits, setting objectives with local managers. Support the maintenance of data across both the legacy and Future Workforce Solution. Provide system advice and support to unit/departmental managers and professional users as required throughout the duration of the implementation. To support the delivery of an effective communications plan by disseminating information through a range of methods, tailored to accommodate varying levels of understanding. Co-ordinate and communicate feedback to the Implementation Lead as required and as appropriate. Understand implementation timescales to enable the effective delivery of project milestones in line with national project team expectations. Delivery of Training and Workshops Facilitate training to ensure legacy manager self-service users are equipped to carry out all required duties in the Future Workforce Solution. Monitor the effectiveness of training sessions and collate feedback, reporting outcomes into the Implementation Lead. Arrange and facilitate planning workshops as necessary to assist with project implementation. Work effectively with other team members within the project team to produce training materials and guidelines. To assist in development of training materials targeted at all staff required to use the system. Following initial training ensure that a system is in place to support users in the early stages of its implementation. Identify any lack of understanding or competency and rectify with groups or individuals. Ensure that training materials reflect any software upgrades or improvements that are made as the project progresses. General Attend any national or regional meetings external to the Trust to ensure that the implementation team is kept up to date with best practice and lessons learnt from elsewhere ensuring we work as efficiently as we can and obtain the maximum benefits from the Future Workforce Solution. Contribute to policy development as necessary based on the feedback from any workshops or training sessions. Assist the Implementation Lead with the production of reports as necessary. Under the direction of the Implementation Lead contribute to the overall project management process, attending project steering groups as necessary, for example in the absence of the Implementation Lead. Training & Development Attend all mandatory training relevant for post. Identify own training needs, in consultation with line manager, and attend relevant courses / study days to enhance personal development. Attend and actively participate in an annual Personal Development Review. Be willing to demonstrate your duties to new starters or less experienced staff. To lead training sessions for new users in fundamentals of the Future Workforce Solution on a one to one or group basis, where barriers to understanding may exist. To present training plans across a diverse range of management levels, ensuring understanding and creating buy in. To facilitate workshops/training sessions where you have identified a specific learning need which needs addressing. Organisational Responsibilities To be aware of/maintain an up-to-date knowledge of information governance, data protection and confidentiality and to always incorporate it into daily practice
Person Specification
Qualifications Essential
Qualified to degree level or equivalent experience.
Desirable
Prince 2 Foundation/ Practitioner trained or equivalent project management qualification.
Experience Essential
Experience in using workforce Systems Proven experience of meeting deadlines whilst working under pressure. Recent experience using Microsoft Office packages (word, excel, outlook) Experience of working effectively with stakeholders and partners Experience of working in a change environment Experience in delivering high standards of customer service.
Desirable
Experience in using Electronic Staff Record Recent experience of working in the NHS Recent experience of working in an HR environment Experience in training / coaching staff Demonstrable transformational change management experience
Skills Essential
Ability to read and interpret data and to be tenacious in ensuring its accuracy. Ability to work methodically and accurately. Ability to work autonomously and be able to use own initiative to make decision based on evidence provided. Seeking guidance when necessary. Excellent interpersonal skills and ability to explain both complex and routine information to all levels of staff and external contacts. Ability to prioritise own workload and meet strict deadlines. Ability to deal with enquiries effectively and efficiently. Excellent IT skills, with a demonstrated aptitude in the use of a wide range of applications and ability to gain further IT skills relevant to the post.
Desirable
Creative approach to problem solving.
Knowledge Essential
Knowledge of statutory regulations Current NHS developments, initiatives and strategic vision along with and future development Knowledge of AFC Terms & Conditions of Service. Knowledge of workforce information flows
Desirable
Understanding of the NHS strategic environment Knowledge on accessibility and equality and diversity.
Values Essential
Ability to demonstrate the organisational values and behaviours Highly Motivated Appreciate the importance of team working Understanding of confidential issues Responsive and flexible
Other Essential
Ability to travel to other sites or external meetings as required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Christie NHS FT
Address The Christie NHS Foundation Trust
550 Wilmslow Road
Withington
M20 4BX
United Kingdom
Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)