About this role
Job summary
Ravenswood Medical Practice has an exciting opportunity for a part-time Patient Co-Ordinator, working 32 hours per week, with working days to be agreed.
We are looking for an enthusiastic, reliable and hardworking individual to join our busy and friendly GP practice.
The successful candidate will be an important member of our Administration team and will need to demonstrate:
Excellent communication and interpersonal skillsA friendly and professional approach to patients and colleaguesReliability and a strong work ethicFlexibility and the ability to work effectively as part of a busy teamThe ability to remain calm and organised in a fast-paced environmentPrevious experience in a GP practice or healthcare setting would be advantageous, although full training will be provided to the right candidate.
If you are approachable, organised and committed to providing excellent patient care, we would be delighted to hear from you.
Main duties of the job Key Responsibilities
Provide comprehensive administrative support to the Practice Team and contribute to the efficient running of the practice.Process patient correspondence and clinical documentation accurately and in accordance with practice procedures.Ensure that relevant information is appropriately recorded and coded within the patient's medical record.Maintain a high standard of accuracy and quality when processing patient information.
About us
You will be joining our large and supportive medical practice team, comprising:
10 GPs5 Paramedics11 members of the Nursing Team12 members of the Administration Team12 members of the Reception TeamTogether, we provide care to a patient population of approximately 15,000 patients.
We are a friendly, forward-thinking PMS practice, with patient care at the heart of everything we do. We are committed to providing a supportive working environment and encouraging our staff to develop both personally and professionally.
We OfferCompetitive salaryMembership of the NHS Pension SchemeExcellent personal and professional supportTraining and development opportunities, as appropriate to the roleA friendly and supportive team environment
Job description Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments according to protocol. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required, answering the call promptly in a polite and helpful manner, using agreed practice scripts as appropriate. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Ensure patient-related tasks are completed in a timely and efficient manner, e.g. pathlinks admin Follow procedures for the recording and handling of home visits (house calls), ensuring careful recording of all relevant details. Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually. When directed, prepare prescriptions for dosette boxes, liaise with pharmacies as appropriate Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required, and obtain missing data as required Ensure that essential patient data is correct and up-to-date, e.g. contact details To liaise with hospitals in the booking of transport according to given timescales, completing appropriate documentation and following agreed procedures. To action requests for ambulance bookings are made accurately To undertake chaperone duties for patients when requested by clinical staff Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure the reception desk and waiting areas are kept clean and tidy Premises: o Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients, following required procedures
o To check lights, video screen are on and amend the touch screen information as required
o When last to leave at the end of the day, ensure that closing procedures are followed and communicate with any staff left on site.
o To receive, sign for and log deliveries to the practice, following any policies for receipt of specific goods, e.g. informing clinical staff about the delivery of vaccines so that cold chain is maintained
Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Person Specification
Qualifications Essential
GCSE Grade A to C in English and Maths
Desirable
Experience within a Medical Practice/Setting
Experience Essential
Experience of working within a Medical Setting is desirable, however full training will be provided
Desirable
Experience of working within a Medical Setting is desirable, however full training will be provided
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ravenswood Medical Practice
Address 24 Hening Avenue
Ipswich
IP3 9QJ
United Kingdom
Employer's website https://www.ravenswoodmedicalpractice.co.uk (Opens in a new tab)