About this role
Job summary
We are looking for a highly organised and motivated GP Surgery Administrator to join our busy and friendly practice team. This is an important administrative role focused on ensuring patient records are accurately maintained and that patients receive timely communication regarding test results and follow-up care.
The successful candidate will play a key role in supporting clinicians and maintaining efficient patient care pathways through accurate data entry, patient contact, and appointment coordination.
Main duties of the job
Processing and accurately entering clinical and administrative information into the patient record system.Managing internal clinical tasks assigned by GPs, nurses, and other healthcare professionals.Contacting patients by telephone, text message, or letter following review of test results as directed by clinicians.Arranging follow-up appointments, investigations, and reviews in accordance with clinical instructions.Updating and maintaining patient records to ensure information is accurate and up to date.Monitoring and actioning workflow tasks within agreed timescales.Ensuring confidentiality and compliance with GDPR and NHS information governance requirements.Supporting the wider administration team as required.Liaising professionally with clinicians, patients, hospitals, and other healthcare providers.
About us
The team at Issa prides itself on excellent care for the patients and support for all staff, from our partners down our work ethic is outstanding, dynamic yet friendly. We offer a relaxed, friendly work atmosphere.
We are a committed team consisting of GPs, Advanced nurse practitioners, Clinical Pharmacists, Paramedic Practitioners, Physician Assistants, nurses, HCAs and admin members. We pride ourselves on our team spirit and camaraderie.
Job description Job responsibilities
Processing and accurately entering clinical and administrative information into the patient record system.Managing internal clinical tasks assigned by GPs, nurses, and other healthcare professionals.Contacting patients by telephone, text message, or letter following review of test results as directed by clinicians.Arranging follow-up appointments, investigations, and reviews in accordance with clinical instructions.Updating and maintaining patient records to ensure information is accurate and up to date.Monitoring and actioning workflow tasks within agreed timescales.Ensuring confidentiality and compliance with GDPR and NHS information governance requirements.Supporting the wider administration team as required.Liaising professionally with clinicians, patients, hospitals, and other healthcare providers.
Person Specification
About You Essential
We are seeking someone who: Has excellent attention to detail and a high level of accuracy. Is confident communicating with patients in a professional and compassionate manner. Has strong organisational and time-management skills. Can manage a busy workload and prioritise tasks effectively. Is comfortable using computer systems and learning new software. Works well both independently and as part of a team.
Desirable
Experience with EMIS Web or NHS systems would be advantageous Has experience in an administrative or healthcare setting (desirable but not essential).
Employer details Employer name Issa Medical Centre
Address 73 St Gregory Road
Preston
Lancashire
PR1 6YA
United Kingdom
Employer's website https://www.issamedicalgroup.co.uk (Opens in a new tab)