About this role
Job summary
An exciting opportunity has arisen for a Band 4 Patient Pathway Coordinator to join the Gastroenterology and Hepatology team within POD 3.
As our services continue to evolve, with new and innovative pathways being introduced across Hepatology and Liver services, we are seeking a motivated and organised individual to play a key role in supporting patients throughout their healthcare journey.
The successful post holder will work predominantly with the Hepatology and Liver team, while also providing administrative support across the wider Gastroenterology service as required.
Working as part of a multidisciplinary Point of Delivery (POD) team, the Patient Pathway Coordinator will provide proactive and comprehensive administrative support to ensure patients progress smoothly through their pathway from referral to discharge. The post holder will be responsible for coordinating appointments, managing waiting lists, monitoring pathway milestones, and ensuring that patient care is delivered in a timely and efficient manner.
As a key point of contact for patients, families, clinicians and colleagues, the post holder will provide excellent customer service and help ensure a positive patient experience by supporting all administrative aspects of care.
This is an excellent opportunity for an enthusiastic individual who enjoys working in a fast-paced environment and is committed to delivering high-quality administrative support within a patient-centred service.
Interview Date: TBC
Main duties of the job
The post holder will act as the main point of contact for all administrative matters relating to patients' pathways of care. They will work as part of a multidisciplinary team, providing expertise in the proactive management of patient pathways from referral through to discharge, ensuring processes run smoothly and efficiently.
The post holder will also be responsible for supervising and allocating work across the POD (Point of Delivery) team. They will promote high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact.
In line with Trust standards, the post holder will follow Standard Operating Procedures (SOPs) to ensure all aspects of the role are carried out accurately and within agreed timescales.
About us
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust wasformed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide servicesfora population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.Across the NHS everyone isworkinghard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.If you want the opportunity to have a real impact, challengeyourself and be part of an NHS Trust that's making a real difference then a career at Croydon Health Services could be just what you're lookingfor.
Job description Job responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification**
Person Specification
Qualifications Essential
NVQ Level 4 in Business Administration/Customer Care or equivalent experience Educated to GCSE/ O level or equivalent including Grade C or higher in Maths and English Understanding of 18 Week RTT pathways and targets Understanding of Cancer waiting time rules/target and performance indicators Excellent Written and verbal communication skills Exceptional Customer Service skills
Desirable
Evidence of on-going continuous personal development (CPD) and training NHS / Health Care Experience Proficient in Microsoft word packages
Experience Essential
Knowledge of healthcare administrative systems and processes (Experience of scheduling outpatient appointments and/or admissions) Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages, Cerner/ERS trained) Knowledge of NHS patient pathways - RTT & Cancer Experience of prioritising own workload
Desirable
Experience in working in a multi-disciplinary environment
Skills Essential
Evidence of being a team player Example of Confidentiality
Desirable
Experience of customer service in a multi-cultural environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Croydon Health Services NHS Trust
Address Croydon University Hospital
London Rd
Croydon
CR7 7YE
United Kingdom
Employer's website https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)