About this role
Job summary
Island City Practice is seeking a motivated and enthusiastic Digital, IT & Data Assistant to join our busy and forward-thinking primary care team.
This is an exciting opportunity for someone with an interest in technology, digital services and data to support the day-to-day running of the practice. Working closely with the IT & Data Team, the successful candidate will help maintain our digital systems and services, support staff and patients with technology-related queries, contribute to patient communications through our website and social media platforms, and assist with a range of digital and data projects that support high-quality patient care.
Main duties of the job
The Digital, IT & Data Assistant will provide administrative and operational support to the IT & Data Team, helping to maintain practice IT systems, digital services, equipment records, routine data processes, and digital communications. The post holder will assist with the practice website, social media channels, and patient-facing digital initiatives, while providing first-line support to staff and patients to help with the day-to-day running of Island City Practice
About us
Island City Practice is at the forefront of modern General Practice, embracing change as an opportunity to innovate, improve services, and deliver outstanding patient care. We are proud to offer a supportive, inclusive, and forward-thinking working environment where staff are encouraged to develop and thrive.
Formed through the successful merger of Lake Road and Sunnyside Medical Centres, Island City Practice benefits from the advantages of scale while maintaining a strong community focus. We provide care to approximately 37,500 patients and are supported by a dedicated team of over 100 staff, including GP Partners, Salaried GPs, Advanced Clinical Practitioners, Nurses, Allied Health Professionals, and an experienced management team.
Using SystmOne, which is shared across community healthcare services throughout Portsmouth, we are able to promote effective communication, seamless care, and enhanced patient safety across healthcare settings.
Join Island City Practice and become part of an ambitious, friendly, and innovative team dedicated to delivering exceptional patient care while supporting the professional growth and wellbeing of our staff.
Job description Job responsibilities
The following are the core responsibilities of the Digital, IT & Data Assistant. There may be, on occasion, a requirement to carry out other duties depending on workload and staffing levels.
The Digital, IT & Data Assistant is responsible for:
a. Providing basic support to staff and patients using Anima and escalating more complex queries where appropriate.
b. Supporting staff with routine IT queries and escalating issues where necessary.
c. Support the practice's online presence by assisting with social media posts, updating content, and promoting practice services, campaigns, and patient information.
d. Supporting patient digital engagement initiatives, including promoting the NHS App, Anima, and other online services.
e. Assist with maintaining and updating the practice website, ensuring information is accurate, accessible, and up to date.
f. Support the promotion of Friends & Family Test feedback and assist with the collation of responses.
g. Undertaking routine checks to ensure clinical rooms have the required IT equipment and reporting any faults or shortages.
h. Assisting with the organisation of medical equipment calibration and maintaining accurate records.
i. Assisting with administrative tasks relating to practice projects as directed by the IT & Data Manager or Management Team.
j. Monitoring stocks of IT consumables, including toners and drums, and reporting low stock levels.
k. Helping maintain communication rooms in a tidy, organised, and safe condition.
l. Logging IT faults with external suppliers and monitoring progress of support requests.
m. Maintaining PAT testing records and assisting with the scheduling of annual testing.
n. Updating and maintaining the practice asset register.
o. Assisting with the deployment and setup of IT equipment, including PCs, laptops, phones, and printers.
p. Assisting with the organisation of maintenance visits and contractor access.
Person Specification
Qualifications Essential
Good standard of general education, including GCSE English and Maths (or equivalent).
Experience Desirable
Experience working in an NHS or healthcare setting. Experience using clinical systems such as SystmOne. Experience supporting IT equipment or digital systems. Knowledge of the NHS App, Anima, or other patient-facing digital systems. Understanding of Information Governance and GDPR principles.
Skills Essential
Good IT skills, including Microsoft Office applications. Excellent communication and customer service skills. Good organisational skills and attention to detail. Ability to work as part of a team. Ability to prioritise and manage routine tasks. Understanding of the importance of confidentiality.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Island City Practice
Address Lake Road Practice
Nuffield Place
Portsmouth
Hampshire
PO1 4JT
United Kingdom
Employer's website http://www.islandcitypractice.nhs.uk/ (Opens in a new tab)