About this role
📣 Join ViCentra (home of Kaleido) – Empower Bold Change in MedTech 📍 Location: Utrecht | 💼 Hybrid | Dutch speaking 🌍 Making Every Move Matter At ViCentra, home of Kaleido, we’re on a mission to redefine what’s possible in diabetes care. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values; Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make. We believe that when ambition meets purpose, remarkable things happen. If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure. 🚀 💻 Your Impact As part of our Customer Care team you will be providing multi lingual industry leading customer service, troubleshooting, and technical support to our Kaleido users. 🔧 What You’ll Take On You will have the opportunity to make a significant impact within a small, motivated team with duties including: Answer calls from our partners in the Netherlands and represent Kaleido as a brand ambassador. Ensure every interaction is handled with empathy, actively listening to concerns and resolving as many issues as possible with a positive and professional attitude. Answering emails and Social Media inquiries from (potential) customers and our partners. Handle second level complaints for different countries and making sure that information is complete for our investigation department. Be an expert in transferring product knowledge to our partners. Support complaint reporting and facilitating the legal and regulatory controls required of a medical device. Working with the sales team to help onboard new users by researching and qualifying new leads from digital campaigns, conferences, references, etc.