About this role
Job Title: Individual Giving Manager
Reports to: Director of Individual Giving
Work Status: Full Time
FLSA Status: Exempt
PPC Mission Statement:
We improve quality of life by enhancing and stewarding Pittsburgh's parks in partnership with the community
Position Summary:
The Individual Giving Manager is responsible for growing philanthropic support from individual donors through the management of a portfolio of approximately 125 mid-level donors and prospects and the execution of the Conservancy’s annual giving program.
Reporting to the Director of Individual Giving, the Individual Giving Manager will identify, qualify, cultivate, solicit, and steward donors; develop individualized engagement and solicitation strategies; and secure new and increased gifts. The Manager will also identify donors with the potential to move into major and planned giving pipelines and work collaboratively to ensure appropriate cultivation and transition of those relationships.
The Individual Giving Manager will lead the Conservancy’s annual appeal strategy across direct mail, digital, and online channels, using donor data, segmentation, and campaign performance to strengthen donor acquisition, retention, renewal, and upgrading.
Success will be measured through progress toward annual revenue and donor engagement goals, portfolio activity and movement, donor retention and upgrades, and accurate documentation of donor activity in Raiser’s Edge NXT.
Position Duties:
Performs under the general supervision of the Director of Individual Giving and is responsible for, but not limited to, the following duties:
Mid-Level Giving & Portfolio Management
• Manage a portfolio of approximately 125 mid-level donors and prospects with responsibility for increasing donor engagement and philanthropic support.
• Lead a structured discovery and qualification process to assess donor interests, engagement, giving potential, and readiness for solicitation.
• Develop and execute individualized cultivation, solicitation, and stewardship strategies for portfolio donors.
• Personally solicit donors for new, renewed, and increased gifts.
• Maintain a consistent cadence of meaningful donor contacts, meetings, solicitations, and stewardship activities.
• Meet annual revenue, retention, upgrade, and portfolio performance goals established in partnership with the Director of Individual Giving.
• Identify donors with major and planned giving potential and work collaboratively to transition or advance those relationships as appropriate.
• Maintain familiarity with planned giving opportunities and incorporate planned giving conversations into donor relationships when appropriate.
• Accurately document donor activity, strategies, next steps, and outcomes in Raiser’s Edge NXT and participate in regular portfolio review meetings.
Annual Fund & Appeal Management
• Develop and execute a comprehensive annual giving strategy across direct mail, email, online, and other digital channels.
• Establish annual goals for donor acquisition, retention, renewal, upgrading, and revenue in collaboration with the Director of Individual Giving.
• Segment donor audiences and develop strategies and messaging based on giving history, interests, engagement, and donor behavior.
• Coordinate the development and execution of fundraising appeals and related donor communications in partnership with internal teams and external vendors.
• Monitor campaign performance and donor trends and use results to continually improve annual giving strategies.
• Test and evaluate approaches such as messaging, segmentation, timing, and giving channels to improve fundraising performance.
• Identify opportunities to move annual fund donors into deeper levels of engagement and the mid-level, major gift, and planned giving pipelines.
Training and Experience:
• Bachelor’s degree or equivalent combination of education and experience, with at least four years of fundraising experience preferred.
• Demonstrated experience managing donor portfolios and individual giving programs, including annual giving and appeals.
• Experience with digital and direct-response fundraising.
• Experience using donor database/CRM systems to track donor activity and portfolio progress. Experience with Raiser’s Edge NXT and Luminate preferred.
Skills and Ability to:
• Communicate effectively and persuasively, both verbally and in writing.
• Build strong relationships with donors, colleagues, and community stakeholders.
• Develop creative, strategic approaches to donor engagement, retention, and upgrading.
• Manage multiple priorities, meet deadlines, and maintain strong attention to detail.
• Exercise sound judgment and discretion when handling confidential or sensitive information.
• Work effectively both independently and collaboratively in a changing, fast-paced environment.
• Maintain accurate donor records and consistently document activity and next steps.
Other Requirements:
• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Occasional evening, weekend, and holiday work may be required.
• Occasional local travel to donor meetings, events, and other Conservancy activities will be required.
Compensation & Benefits:
The Pittsburgh Parks Conservancy offers a competitive compensation and benefits package for eligible full-time employees, including:
• Medical coverage through an Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Employer-paid dental and vision insurance
• Retirement plan with an employer match of up to 8%
• Employer-paid life insurance
• Short-term and long-term disability coverage
• Generous paid time off and paid holidays
• Paid parental, bereavement, and other applicable leave
• Professional development opportunities
• A flexible work environment with opportunities for hybrid work, based on position responsibilities and organizational needs
The PPC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected characteristics. $60,000 - $70,000