About this role
Who are we: KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe. Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking. We are looking for a Head of Operations to lead our Group Reporting Services team . In this role, you will lead a team of around 20 professionals, build strong stakeholder partnerships, and ensure high-quality service delivery while driving continuous improvement and team growth. As the key link between the business, management, and your team, you will play a pivotal role in shaping the team's strategy, developing talent, and strengthening collaboration with our stakeholders in Belgium. As our Head of Operations, you would have the following responsibilities: Leading, coaching, and developing a team of approximately 20 specialists. Fostering a high-performing culture focused on collaboration, accountability, and continuous improvement. Driving employee engagement, performance management, career development, and succession planning. Building trusted partnerships with stakeholders and acting as the primary point of contact for our business partners in Belgium. Overseeing operational performance, capacity planning, and resource allocation. Monitoring service quality, efficiency, risks, and key performance indicators. Leading change initiatives and supporting operational transformation and innovation. Strengthen collaboration across departments, including HR, Finance, Risk, and ICT. Key competencies, that will help you succeed: At least 3 years of people leadership experience. Strong stakeholder management and communication skills. Fluency in English. Bachelor's degree in Economics, Finance, Accounting, Business Administration, or a related field. Experience in reporting services, finance, accounting, or a similar operational environment. Strong analytical mindset and data literacy. Proven track record in managing operational teams and delivering high-quality services. Ability to balance multiple priorities and thrive in a fast-paced environment. Passion for developing people, building teams, and driving continuous improvement. Why join us? This is an opportunity to make a real impact by leading a highly skilled team, shaping operational excellence, and contributing to the success of an international organization at the heart of KBC Group's transformation journey. Recruiter Name Militsa Atanasova Daskalova