About this role
Purpose of the Job Key Responsibilities Operations Management Coordinate international sea freight (FCL, LCL, Breakbulk) and air freight shipments. Arrange bookings with ocean carriers, airlines, and overseas agents. Plan cargo collection, consolidation, transportation, and final delivery. Monitor shipments from origin to destination and provide proactive updates. Resolve operational issues and implement corrective actions to minimize delays. Ensure compliance with agreed transit times and service standards. Documentation & Compliance Prepare, review, and process all shipping documentation, including: Bill of Lading (B/L) Air Waybill (AWB) Commercial Invoice Packing List Certificate of Origin Customs and export/import documentation Ensure documentation complies with local customs regulations and international trade requirements. Maintain accurate shipment records and operational files. Customer Service Serve as the primary point of contact for assigned customers. Provide shipment status updates and respond promptly to customer inquiries. Manage customer expectations and resolve service-related issues. Build and maintain strong customer relationships to ensure high service quality. Coordination Liaise with shipping lines, airlines, customs brokers, trucking companies, port and airport authorities, overseas agents, and other logistics partners. Coordinate with internal departments including Sales, Customs Clearance, Finance. Ensure smooth communication among all stakeholders throughout the shipment lifecycle. Cost Control & Financial Management Verify supplier invoices and operational charges. Prepare shipment files for customer invoicing. Monitor transportation costs and identify opportunities for operational efficiency. Ensure profitability targets are met while maintaining service quality. Compliance & Quality Ensure compliance with company policies, customs regulations, and international shipping standards. Support continuous improvement initiatives within the operations department. Follow health, safety, security, and quality management procedures. Job Requirements - Experience and Education Bachelor’s degree in business or any other field 3-4 years of relevant working experience in the Freight Forwarding industry Experience in operations and broad knowledge of regulations Cargowise experience preferred Excellent MS office skills: Word, Excel and Power Point Good commands in professional emails writing Leadership Behaviors Setting a clear direction Simplification Growth mindset Innovation Skills Communication Skills Teamwork Time Management